Jalesia Caldwell
Montgomery,AL
Summary
Detail-Oriented receptionist with 2 years of experience in supporting and managing office operations and point of contact for customers and clients in fast-paced, driven environment.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Baptist Medical Center East
08.2024 - Current
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Improved patient satisfaction by efficiently managing registration and intake processes.
CUSTOMER SERVICE REPRESENTATIVE
Russell Brands
01.2020 - 01.2023
- Greet customers and clients
- Handles customer complaints in a prompt manner
- Process and receive orders
- Review order inquiries
- File, scan, copy, and fax documents
- Direct incoming calls to appropriate person
- Compiles research
- Manage inventory
- Prepare reports
- Payment processing
- Orders office supplies
- Updates client's information in database
- Collaborate with team members on customer's issues and projects
- Compose customer response letters
- Schedule follow-ups on disputes.
Education
Associate Of Applied Science - Radiologic Technology
TRENHOLM STATE TECHNICAL COLLEGE
Montgomery, AL08.2024
SIDNEY LANIER HIGH SCHOOL
Montgomery, AL05.2020
Skills
- Ability to handle difficult issues
- Time management
- Proficient in Microsoft Office Suite
- Possess effective verbal and written communication skills
- Strong organizational skills
- Data entry
- Customer service
- Attention to details
- Possess interpersonal skills
- Scheduling
- Adhere to company policies and procedures
Referencesavailable
Patient access supervisor
Kwantrice nettles 334-277-8345
Patient access supervisor
Pamela wright
334-277-8440
Timeline
Patient Access Representative
Baptist Medical Center East
08.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Russell Brands
01.2020 - 01.2023
Associate Of Applied Science - Radiologic Technology
TRENHOLM STATE TECHNICAL COLLEGE
SIDNEY LANIER HIGH SCHOOL
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