Hi, I’m
Jalessa Hunt
Hospitality Professional
Memphis,TN
Summary
Dynamic hospitality associate with extensive experience in hospitality, guest service & sales. Skilled in reservations coordinating, building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
years of professional experience
1
Certification
Work History
Davidson Hospitality Group
Front Office Assistant
06.2022 - 08.2023
Job overview
- Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations in a 600-room hotel
- Secure payment; verify and adjust billing.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Cross- trained employees in areas to meet customers' needs and expectations.
- Assisted in resolving conflicts between parties, providing mediation and negotiation tactics.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Displaying guest orientation; possess working knowledge of computers; and display excellent phone manner
- Operate hotel switchboard in an efficient, courteous, and professional manner to perform quality operations that maximize guest satisfaction
Aparium Hotel Group
Food and Beverage Associate
10.2021 - 05.2022
Job overview
- Processed cash, credit card, and room charge transactions in Lightspeed POS
- Responded to 100% of customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Maintained clean and organized restaurant to comply with hygiene and health regulations in a 110-room boutique hotel
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new staff members on company policies and procedures.
- Monitored food quality and freshness throughout day.
Sheraton Hotel & Resorts
Outlets Team Member
07.2018 - 07.2020
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Processed 100% of cash, credit card, and room service transactions in Micros POS
- Assisted with inventory counts and stocking of merchandise.
- Worked different stations to provide optimal coverage and meet production goals
Education
University of Memphis, Memphis, TN
BBA from Hospitality Administration And Management
06.2024
University Overview
- 3.8 GPA
- Phi Theta Kappa Member
Skills
- Client Liaison
- Operational Requirements
- Administrative Duties
- Hospitality Service
Accomplishments
- Obtained over 60 loyalty members by following and completing sales presentations with accuracy and efficiency.
- Supervised and assisted in integrating a team of 7 new staff members into the company.
Certification
- CGSP - Certified Guest Service Professional
- Licensed ServSafe Manager- Apr 2022-Apr 2027 Credential ID 21930995
- Alcohol Server License - Mar 2019-Mar 2024 Credential ID PERSER-SHE-1906851
- Certified Food Handler, ServSafe - Oct 2021-Oct 2024 Credential ID 5281361
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Front Office Assistant
Davidson Hospitality Group
06.2022 - 08.2023
Food and Beverage Associate
Aparium Hotel Group
10.2021 - 05.2022
Outlets Team Member
Sheraton Hotel & Resorts
07.2018 - 07.2020
University of Memphis
BBA from Hospitality Administration And Management
- CGSP - Certified Guest Service Professional
- Licensed ServSafe Manager- Apr 2022-Apr 2027 Credential ID 21930995
- Alcohol Server License - Mar 2019-Mar 2024 Credential ID PERSER-SHE-1906851
- Certified Food Handler, ServSafe - Oct 2021-Oct 2024 Credential ID 5281361
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