Jalessa McKinney
Detroit
Summary
Knowledgeable massage therapist with a knack for client relationship building and customer service. Compassionate with sincere and warm approach to massage. Active listener experienced in a wide range of massage techniques and methods, including fascia work, trigger point and Swedish. Dedicated to providing quality therapeutic massages for overall health and wellness.
Overview
9
9
years of professional experience
1
1
Certification
Work History
COVID-19 Vaccinator
Walgreens
12.2023 - Current
- Administered vaccinations via intramuscular injection and completed proper documentation.
- Maintained detailed records of vaccinations administered, ensuring accurate reporting for public health purposes.
- Demonstrated excellent communication skills when interacting with diverse patient populations, fostering trust and alleviating anxiety regarding the vaccination process.
Pharmacy Technician
Walgreens
11.2014 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Customer Service Representative
DTE Energy
09.2017 - 02.2020
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
Massage Therapy
Irene's Myomassology Institute, Inc.
Southfield, MI08.2024
High School Diploma -
Finney High School
Detroit, MI06.2006
Skills
- Strong knowledge of body mechanics
- Low back pain massage
- Stress relief massage
- Trigger point massage
- Time management
- Professionalism and Ethics
- Prenatal massage
- Organization
Certification
- LMT - Licensed Massage Therapist
- CPhT - Certified Pharmacy Technician
Timeline
COVID-19 Vaccinator
Walgreens
12.2023 - Current
Customer Service Representative
DTE Energy
09.2017 - 02.2020
Pharmacy Technician
Walgreens
11.2014 - Current
Massage Therapy
Irene's Myomassology Institute, Inc.
High School Diploma -
Finney High School