Jalessa Miller
Orlando
Summary
Passionate about the hospitality industry, thrilled by the opportunity to open a new property. 7 years of experience in Food and Beverage at Loews, with expertise in operations and customer service. Dedicated to providing exceptional service for over a decade, with the ability to anticipate and exceed guest expectations.
Overview
11
11
years of professional experience
Work History
Crew Member
Trader Joe's
04.2024 - Current
- Stocking merchandise and keeping shelves and displays visually enticing.
- Operated cash register and process various forms of payment.
- Addressing customer needs, questions, or concerns to create a "WOW" experience.
Shift Supervisor
Taco Bell
02.2023 - 09.2023
- Helped store management meet standards of service and quality in daily operations.
- Completed cash and credit card transactions accurately using POS software.
- Conducting nightly inventory and product stock to maintain inventory controls resulting in cost savings and reduced overages.
- Resolved conflicts between employees to maintain positive and productive work environments.
Food and Beverage Supervisor
Loews Hotels at Universal Orlando
08.2016 - 07.2021
- Supervised three outlets while in this position, overseeing a total of 60+ team members.
- Attending weekly labor meets.
- Addressing and resolving any negative guest experiences post-checkout.
- Upholding inventory standards while adhering to par levels.
- Ensuring Loews Hotels Standards are being met including wardrobe and safety compliance.
- Proficient in executing all end of day procedures.
- Maintain department communication and keeping team in the know.
- Complete training checklists for new hires.
Starbucks Supervisor
Loews Hotels at Universal Orlando
03.2014 - 08.2016
- Delivering excellent customer service when taking orders and entered them into the pos
- Promptly preparing food and beverage orders
- Keeping a clean and professional appearance in the lobby area for guest satisfaction
- Maintained inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and keeping the ready to consume items stocked and organized
- Setting up seasonal promotions for Starbucks; following the Sirens Eye standard
- Maintain tip distribution monthly, scheduling weekly, and daily deployments
- Responsible for following up with guest satisfaction surveys and coming up with resolutions; ensuring returning guests
- Complying with Starbucks standards by achieving 96% score on health inspections and adhering to Starbucks Green Aprons behaviors (Be Welcoming, Be Knowledgeable, Be Involved, Be Considerate, and Genuine)
Education
High School Diploma -
Evans High School
Orlando, FL05-2007
Skills
- Guest relations
- Workflow delegation
- Food safety compliance
- POS systems
- Collaborative communication
- Team development
- Food safety and sanitation
- BEO management
Timeline
Crew Member
Trader Joe's
04.2024 - Current
Shift Supervisor
Taco Bell
02.2023 - 09.2023
Food and Beverage Supervisor
Loews Hotels at Universal Orlando
08.2016 - 07.2021
Starbucks Supervisor
Loews Hotels at Universal Orlando
03.2014 - 08.2016
High School Diploma -
Evans High School