Jalessa Moore

Ensures the safety and security of children, staff and property.

• Assisted with traffic control during peak hours to maintain orderly movement of vehicles around the school campus.
• Conducted investigations into potential threats or incidents, maintaining detailed documentation for each case.
• Responded quickly to various emergencies or disruptions, effectively deescalating situations as needed.
• Investigated criminal matters occurring within school and on school property, compiling findings into detailed activity reports.
• Responded to emergency calls to provide assistance to citizens in need.
• Conducted searches of individuals, vehicles and premises.
• Checked vehicle equipment for proper functioning prior to use.

• Ensures the safety, security and control of inmates incarcerated in the jail, pre-trial, and/or awaiting court trial while maintaining custody and control as prescribed by policy and procedure.
• Conducts head count and door checks on a regular basis.
• Conducts pat/strip searches as needed.
• Restrains inmates as needed in any confrontation with staff or other inmates.
• Maintains facility and grounds as assigned.
• Assists in supervision of recreational activities.
• Supervises feeding and hygiene activities of inmate.
• Inspects cell visually and recognizes inmates requiring reclassification based upon physical or mental state.
• Prepares reports as required on activities, incidents, shakedowns, searches, and other functions.
• Assists and/or instructs other employees with their duties.
• Logs inmate activities and departmental services to inmates as litigation prevention.
• Notifies supervisor when criminal activity, contraband or escape attempts are detected.
• Recognizes signs of physical abuse and communicates to Medical Officer or Supervisor on duty.
• Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.

• Recommend and sale merchandise to customers based on their needs and preferences, while educating on credit options.
• Utilizing resources by contacting vendors, other stores and utilizing the company website to fulfill customers' needs and special orders.
• Creating a connection with each guest.
• Key Holder/Responsible for opening and closing store and register.
• Help maintain the cleanliness and overall appearance of the store.
• Clientele to keep up rapport with each guest and notify of promotions going on within the store.
• Ability to handle large cash transactions.
• Ability to sell, drive credit and meet individual goals.

• Handle high call volume in call center setting.
• Multitasking including handling calls, while working on the computer during calls.
• Answer customer questions and concerns regarding new or existing claims.
• Scheduling payments, appointments and reservations for customers.
• Provide outstanding customer service while walking customers through the insurance claims handling process.
• Listen to and understanding the customers' needs, being patient and empathizing to make that customers day.

• Educating clients on benefits of products and services offered while encouraging them to purchase the right product for them.
• Maintained visual displays for store to market and drive sales.
• Provide excellent customer service, made each shopping experience memorable for clients while building a lasting rapport.
• Maintain a clean work area and ensure the store is organized and inviting.
• Organized and inventoried products.
• Utilizing cash wrap and handling large amounts of cash.

• Ensure the safe and smooth running of facility while managing a team of XX employees. Achieved through creating a positive environment for all employees, contractors and certifying agencies and modeling a team player attitude.
• Responsible for standard of cleanliness and safety for facility and staff.
• Scheduling all training then verified successful completion by employees, TDCJ contractors and DSHS facility licensure.
• Responsible to schedule and record monthly fire drills shakedowns and vehicle searches. Additionally, would supervise the structured living environment of clients. Order all room/facility repairs and responsible for inventory of all cleaning and office supplies.
• Responsible for creating reports, scanning, copying and faxing documents to the appropriate agencies.
• Responsible for calculating payments and collecting payments for clients