Jalessa Thomas
Dallas,TX
Summary
Dynamic customer service professional with extensive experience at Hertz Car Rental, excelling in complaint handling and operational planning. Proven ability to enhance guest satisfaction through effective problem-solving and teamwork. Skilled in cash handling and data entry, consistently ensuring accuracy and efficiency in high-pressure environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Counter Agent
Hertz Car Rental
Dallas, TX
02.2022 - Current
- Got hired on full time with Hertz Company from EDS Contracted.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed rental agreements and transactions using company software to ensure accuracy.
- Assisted customers with vehicle selection, providing recommendations based on needs and preferences.
- Conducted vehicle inspections to confirm cleanliness and functionality before rentals.
- Managed inventory of vehicles by tracking availability and coordinating maintenance schedules.
- Educated customers on rental policies, procedures, and insurance options for informed decisions.
- Collaborated with team members to optimize workflow and enhance customer satisfaction levels.
- Prioritized heavy workload during peak times, ensuring all tasks were completed accurately within designated time frames.
- Handled customer complaints professionally, resolving issues to maintain positive client relationships.
- Advised guests about available products and services to meet individual needs.
- Tracked sales, service and rental records in computer system.
- Addressed guest complaints and resolved issues to promote satisfaction.
Lead Driver
EDS
Dallas, TX
05.2021 - 02.2022
- Contacted to Hertz, Dollar, and Thirty Rental Car Companies as a lead driver until hired on full time as an employee with Hertz.
- Conducted regular vehicle inspections to ensure safety and reliability standards were met.
- Maintained compliance with local and federal transportation regulations during operations.
- Implemented route optimization strategies, enhancing overall delivery efficiency.
- Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Effectively managed time-sensitive deliveries, prioritizing tasks based on urgency and importance to client satisfaction.
Front Desk Receptionist
Home2 Suites by Hilton Hotel
Dallas, TX
08.2020 - 09.2021
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Coordinated room bookings and reservations using hotel management software.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Implemented efficient procedures to enhance operational workflows and reduce wait times.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Resolved customer problems and complaints.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Front Desk Receptionist
Home2 Suites by Hilton Hotel
Addison, TX
01.2020 - 08.2020
- Greeted and assisted guests with check-in and check-out processes, ensuring a welcoming experience.
- Maintained accurate reservation records using hotel management software, enhancing operational efficiency.
- Collaborated with housekeeping to ensure timely room availability and guest satisfaction.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
Front Desk Receptionist
Days Inn Hotel
Pearl, MS
03.2018 - 10.2019
- Collaborated with housekeeping to ensure timely room availability and guest satisfaction.
- Maintained accurate reservation records using hotel management software, enhancing operational efficiency.
- Handled guest complaints with professionalism, providing effective solutions to improve service quality.
- Processed payments and managed cash transactions, ensuring accuracy in daily financial reporting.
- Assisted in organizing hotel events and bookings, contributing to smooth operational flow.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
Front Desk Receptionist
Sleep Inn Hotel
Flowood, MS
01.2018 - 03.2018
- Greeted and assisted guests with check-in and check-out processes, ensuring a welcoming experience.
- Managed multi-line phone system, directing calls and addressing inquiries promptly.
- Collaborated with housekeeping to ensure timely room availability and guest satisfaction.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Night Auditor
Hampton Inn By Hilton
Jackson, MS
11.2017 - 01.2018
- Processed nightly financial reports to ensure accuracy and compliance with hotel policies.
- Managed guest check-ins and check-outs, providing exceptional customer service during late hours.
- Reconciled cash drawers and handled discrepancies efficiently to maintain financial integrity.
- Assisted guests with inquiries and resolved issues promptly, enhancing overall guest satisfaction.
- Oversaw security protocols during night shifts, ensuring safety for guests and staff alike.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Front Desk Receptionist
La Quinta Inn & Suites In
Jackson, MS
06.2017 - 11.2017
- Greeted and assisted guests with check-in and check-out processes, ensuring a welcoming experience.
- Maintained accurate reservation records using hotel management software, enhancing operational efficiency.
- Collaborated with housekeeping to ensure timely room availability and guest satisfaction.
- Processed payments and managed cash transactions, ensuring accuracy in daily financial reporting.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Receptionist
Holiday Inn Express Hotel
Jackson, MS
06.2016 - 06.2017
- Greeted and assisted guests with check-in and check-out processes, ensuring a welcoming experience.
- Managed multi-line phone system, directing calls and addressing inquiries promptly.
- Maintained accurate reservation records using hotel management software, enhancing operational efficiency.
- Collaborated with housekeeping to ensure timely room availability and guest satisfaction.
- Handled guest complaints with professionalism, providing effective solutions to improve service quality.
- Processed payments and managed cash transactions, ensuring accuracy in daily financial reporting.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cashier
City Thrift Store
Jackson, MS
03.2015 - 09.2016
- Processed cash and card transactions accurately and efficiently.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Collaborated with team members to manage inventory and restock merchandise effectively.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Delivery Driver
Domino's Pizza
Jackson, MS
04.2014 - 08.2015
- Delivered orders efficiently, ensuring timely service and customer satisfaction.
- Maintained vehicle cleanliness and conducted routine maintenance checks to uphold safety standards.
- Managed cash transactions accurately, processing payments and providing change effectively.
- Communicated with team members to coordinate delivery schedules and optimize routes.
Server
Waffle House
Jackson, MS
02.2014 - 03.2014
- Provided exceptional customer service, ensuring prompt and accurate order delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to facilitate efficient meal preparation during peak hours.
- Processed cash and credit transactions accurately, balancing register at shift end.
Education
Medical Assistant - Medical Assistant
Medical Career Training
Bedford, TX09.2025
High School Diploma -
South Delta High School
Rolling Fork, MS05.2013
Skills
- Open source intelligence
- Operational planning
- Information gathering
- Technical surveillance
- Crisis management
- Time management
- Listening skills
- Problem-solving skills
- Hospitality services
- Cash handling
- Customer engagement
- File management
- Complaint handling
- Effective planning
- Word processing
- Teamwork and collaboration
- Customer service
- Multitasking
- Safe food handling
- Order taking
- Accuracy and efficiency
- Verbal communication
- Data entry
- Task prioritization
- Equipment inspections
- Schedule management
- Payment processing
- Record keeping
Certification
Certified Medical Assistant
Timeline
Counter Agent
Hertz Car Rental
02.2022 - Current
Lead Driver
EDS
05.2021 - 02.2022
Front Desk Receptionist
Home2 Suites by Hilton Hotel
08.2020 - 09.2021
Front Desk Receptionist
Home2 Suites by Hilton Hotel
01.2020 - 08.2020
Front Desk Receptionist
Days Inn Hotel
03.2018 - 10.2019
Front Desk Receptionist
Sleep Inn Hotel
01.2018 - 03.2018
Night Auditor
Hampton Inn By Hilton
11.2017 - 01.2018
Front Desk Receptionist
La Quinta Inn & Suites In
06.2017 - 11.2017
Front Desk Receptionist
Holiday Inn Express Hotel
06.2016 - 06.2017
Cashier
City Thrift Store
03.2015 - 09.2016
Delivery Driver
Domino's Pizza
04.2014 - 08.2015
Server
Waffle House
02.2014 - 03.2014
Medical Assistant - Medical Assistant
Medical Career Training
High School Diploma -
South Delta High School