Jalessa Williams
Amityville,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Financial Services Representative
Northwell Health System
07.2023 - Current
- Interviews patients to obtain necessary financial and insurance information.
- Verifies patients insurance and collects additional insurance such as No Fault and Workers Compensation.
- Provide daily issues with claims worked to the supervisor.
- Assists patients and/or families in resolving hospital bills; advises and counsels patients of their payment responsibility due to the hospital.
- Establishes patients’ pro-rated financial obligations and sets-up payment arrangements/contracts.
- Follows up on scheduled payments with insurance carrier via mail and telephone.
- Processes applications for Section 1011, where applicable.
- Maintains daily work log of payments collected.
- Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
- Provide confidentiality
Front Desk Receptionist
Orchard Estate Of Woodbury
08.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Handled incoming and outgoing package deliveries,
Adminstrative Support Assistant
Northwell Health System
12.2021 - 07.2023
- Answered phone calls promptly and professionally, directing patient to appropriate personnel. Taking down messages for doctors' team; Scheduling, rescheduling, verifying insurance information & canceling appointments.
- Printing, faxing and mailing patients records to the appropriate party.
- Monitored office supplies and re-ordered, working with senior staff to keep desired supplies in stock for seamless office functionality.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Assist with training new employees on board with the practice.
- Always maintained confidentiality.
Patient Care Technician
St. Francis Hospital
07.2021 - 09.2021
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Upheld infection control and prevention policies across different patient-facing areas.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
CAS Assessor
Promed Staffing Resources
07.2018 - 07.2021
- Schedule and coordinate the assessment process with individuals, families and providers in the home and or community.
- Contact the individual and or family/caregiver to schedule the appointment at a time and location most convenient to that person.
- Identify if the individual can participate in an interview (full or partial) and if there is a need for an observation. More than one visit maybe required.
- Conduct the interview/observation in person
- Assessment cannot be complete without the person being interviewed or observed
- Review records available as needed for coding (Medical chart, Psychology report, behavior plans, and etc)
- Code the assessment accurately based on training
- Complete all assessments utilizing the provided software
- Ensure coding is within the timeframe of the assessments
Education
No Degree - Certification in Phlebotomy
TIA School of Health
Hempstead, NY06.2021
No Degree - Certification in Nursing Assistant
TIA School of Health
Hempstead, NY11.2020
Bachelor of Arts - Psychology
SUNY College At Old Westbury
Old Westbury, NY05.2014
Skills
- 10-Key Proficiency
- Excel Spreadsheet
- Back Office Operations
- Insurance Eligibility Verification
- Types [40] WPM
- Data Entry Documentation
- Appointment Coordination
- Task Prioritization
- Microsoft Office Suite
- Strong Organizational Skills Confidentiality and Data Protection
- Multitasking and Time Management
- Multi-Line Telephone Systems
- Life Insurance
- Solution Optimization
- Professional and Courteous
- Microsoft Office
- Verbal and Written Communication
Certification
- Phlebotomy Certification/Training -June2021
- Nursing Assistant Certification- November 2020
References
References: Upon Request
Timeline
Financial Services Representative
Northwell Health System
07.2023 - Current
Front Desk Receptionist
Orchard Estate Of Woodbury
08.2022 - Current
Adminstrative Support Assistant
Northwell Health System
12.2021 - 07.2023
Patient Care Technician
St. Francis Hospital
07.2021 - 09.2021
CAS Assessor
Promed Staffing Resources
07.2018 - 07.2021
No Degree - Certification in Phlebotomy
TIA School of Health
No Degree - Certification in Nursing Assistant
TIA School of Health
Bachelor of Arts - Psychology
SUNY College At Old Westbury
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