J Alex Fuller
Owings Mills
Summary
Experienced Human Resources Specialist with over a decade of expertise in managing documentation, optimizing efficiency, and enhancing recruitment processes. Proven track record of leading HR operations, streamlining administrative workflows, and effectively implementing strategic policies. Skilled in negotiation and conflict resolution, dedicated to enhancing service quality and cultivating collaborative team environments.
Overview
17
17
years of professional experience
Work History
Front Desk Pediatrics
LifeBridge, Main Street Pediatrics
07.2024 - Current
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
Assistant Account Specialist
MDTHINK
01.2022 - 02.2024
- Manage vendor accounts, ensuring timely payments and reducing discrepancies by 12%
- Streamline the accounts receivable process. cutting process time by 18%
- Conduct financial statement analysis, identifying key areas for cost education
- Achieve accurate account reporting through meticulous reconciliation, improving audit readiness
- Assist team members in adopting new financial strategies and tools
Human Resources Coordinator
MDTHINK
04.2018 - 02.2024
- Steer HR operations for 800+ personnel, including executives, managers, and contractors
- Implement strategic plans in consultation with executives
- Serve as the key liaison between contractual vendors, management, and employees
- Led administrative projects, boosting operational efficiency by 30% at MDTHINK.
- Manage complex schedules and documentation with utmost accuracy and attention to detail.
- Implemented innovative administrative processes, setting a new standard for workflow management.
- Supported team dynamics, enhancing group productivity and collaboration at MDTHINK.
Office Manager
MDTHINK
04.2017 - 04.2018
- Led the drafting and implementation of office policies
- Handled the management of office supplies and equipment distribution
- Coordinated repairs for office infrastructure and machinery
- Managed access control for the physical building
- Consulted on contractor hiring to fulfill departmental needs
Administrative Assistant
Department of Human Services
07.2016 - 08.2017
- Assisted in the execution of large-scale projects
- Provided strategic support to the Office of Strategy and Performance
- Organized and disseminated key presentation materials
- Managed administrative tasks for MDTHINK project stakeholders
- Supervised and trained support staff
Administrative Support Trainee
DHS - Governance Affairs
06.2014 - 07.2017
- Managed office support for Government Affairs and Planning & Performance Office
- Trained staff in advanced computer systems
- Coordinated travel, meetings, and events
Senior Executive Administrative Assistant
Department of Human Services
07.2014 - 04.2017
- Created comprehensive reports, updating internal databases regularly
- Troubleshoot office software and hardware, ensuring seamless operations
- Crafted impactful presentations for the executive team, reflecting department progress
- Streamlined data reporting processes, enhancing executive decision-making efficiency.
- Implemented new digital tools for internal communication, boosting productivity by 30%.
- Managed intricate scheduling and logistics for senior management, ensuring seamless operations.
- Provided key support in tech troubleshooting, maintaining optimal office functionality.
Client Services
H&R Block, Inc.
01.2012 - 07.2016
- Provided comprehensive client services for H&R Block
- Resolved customer issues via phone and email
- Implemented first-call resolution strategy
- Streamlined service processes
Bartender
Embassy Suites Downtown Baltimore
06.2010 - 07.2016
- Mastered bartending and mixology, introducing new beverage options
- Boosted bar revenue by innovating cocktail menus based on customer preferences.
- Enhanced guest experience with innovative room and food preparation techniques
- Streamlined hotel inventory and laundry operations for improved efficiency
- Implemented precise event space setup, ensuring high guest satisfaction
Administrative Assistant
DHS - Maryland ICPC Department
10.2011 - 10.2012
- Provided exceptional customer service, fostering positive client relationships
- Contributed to the efficient functioning of the Maryland ICPC Department
- Supported the Southwest Region of the Department of Social Services with administrative tasks
Barista
Starbuck, Inc.
06.2008 - 08.2008
- Proactively anticipated customer and store needs through constant observation
- Exhibited creativity in fulfilling unique customer requests
- Upsold additional products through ongoing customer interactions
Education
High School Diploma -
Henrico High School
Richmond08-2008
No Degree - Hospitality Administration And Management
Highland Springs High School
Richmond, VA06-2008
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Project Management
- Document Management
Timeline
Front Desk Pediatrics
LifeBridge, Main Street Pediatrics
07.2024 - Current
Assistant Account Specialist
MDTHINK
01.2022 - 02.2024
Human Resources Coordinator
MDTHINK
04.2018 - 02.2024
Office Manager
MDTHINK
04.2017 - 04.2018
Administrative Assistant
Department of Human Services
07.2016 - 08.2017
Senior Executive Administrative Assistant
Department of Human Services
07.2014 - 04.2017
Administrative Support Trainee
DHS - Governance Affairs
06.2014 - 07.2017
Client Services
H&R Block, Inc.
01.2012 - 07.2016
Administrative Assistant
DHS - Maryland ICPC Department
10.2011 - 10.2012
Bartender
Embassy Suites Downtown Baltimore
06.2010 - 07.2016
Barista
Starbuck, Inc.
06.2008 - 08.2008
High School Diploma -
Henrico High School
No Degree - Hospitality Administration And Management
Highland Springs High School
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