Jalexiya Mumphery
Cordele,GA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Insurance Broker
Symmetry Financial
07.2021 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Boosted customer satisfaction levels by resolving concerns promptly and professionally.
- Generated new business leads by networking within the local community and leveraging professional connections.
Insurance Broker
Family First Life
12.2020 - 06.2021
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
Customer Service Representative
Teleperformance
01.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Crisp County High School
Cordele, GA05-2017
Skills
- Proactive team player
- Claims handling
- Sales presentations
- Driven
- Commission-based sales
- Skilled negotiator
- Client relations expert
- Warm and cold leads development
- Prospecting skills
- Relationship development skills
- Complaint handling and resolution
Timeline
Insurance Broker
Symmetry Financial
07.2021 - Current
Insurance Broker
Family First Life
12.2020 - 06.2021
Customer Service Representative
Teleperformance
01.2020 - 01.2021
High School Diploma -
Crisp County High School
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