Jalexsa Bibriesca
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Summary
Experienced shift leader, assistant manager in the restaurant business, and customer service representative with a strong work ethic and the ability to thrive under pressure. Committed to upholding high standards of customer service, successfully supervised two restaurants, implemented a new POS system, and managed time cards on the ADP System. Skilled in financial management, effectively handled sales reports and paychecks. Known for respectful demeanor and dedication to delivering exceptional customer service, earned a reputation among customers. Respected leader who prioritizes teamwork and effective communication. After focusing on being a stay-at-home mom during my son's early years, now eager and determined to reenter the workforce. Excited about the opportunity to join your team and contribute to its success.
Overview
2021
2021
years of professional experience
2018
2018
years of post-secondary education
Work History
Shift Leader
Glen Ivy village, Inc. Senor Toms
7 2017 - 8 2018
- Assist management in planning and implementing strategies to attract customers
- Accurately process customer transactions
- Supervise and motivate staff to perform their best
- Make daily sales deposits
- Review and approve time cards for employees
- Monitor and maintain store inventory
- Create reports, weekly schedules, and analyze sales expenses
Member Service Representative
Schools First FCU
04.2020 - 12.2020
- Working knowledge of savings and checking products, accounts and services
- Provides assistance to members on the phone
- May perform other duties such as ordering supplies, reconciling accounts and assisting with any transfers
- Providing quality customer service to credit union members
- Offer the many products and services provided by the credit union
- Providing and maintaining exceptional member service
- Greeting and checking in all members
- Knowing how to use computer systems in a quickly manner
- Multitasking different computer systems all while assisting credit union members on the phone
- Organizing information and note taking information that the members give me
Cashier
El Super
07.2019 - 03.2020
- Basic Math skills
- Communication
- POS / Cash Register
- Customer Service
- Friendliness
- Attention to Detail
Assistant-Manager
Gen Korean BBQ
08.2018 - 06.2019
- Close restaurant 5 nights a week
- Supervise and help staff in every department that is needed (Server, host, dish, etc.)
- Submit payroll and calculate biweekly tips for all employees
- Managed Sales and Labor cost
- Handled any money related problems or customer service problems
- Kept up with important dates and followed up with any orders that needed to be done
- Always kept the office organized when it came to invoices, employee documents, etc
Education
High School Diploma -
Centennial High School
Skills
Bilingual: fluent in Spanish
Cash handling experience
Written and verbal communication
Computer proficiency
Data Entry
System monitoring
Documentation skills
Information Analysis
Multitasking and Organization
User Support
Timeline
Member Service Representative
Schools First FCU
04.2020 - 12.2020
Cashier
El Super
07.2019 - 03.2020
Assistant-Manager
Gen Korean BBQ
08.2018 - 06.2019
Shift Leader
Glen Ivy village, Inc. Senor Toms
7 2017 - 8 2018
High School Diploma -
Centennial High School