Jalexus Lowe
Shelby,North Carolina
Summary
Dynamic Certified Nursing Assistant with a proven track record at CaroMont Health, excelling in patient care and HIPAA compliance. Adept at medication administration and offering superior customer support, I significantly enhanced patient wellbeing and satisfaction. My commitment to continuous education and problem-solving skills positions me as a valuable team player in any healthcare setting.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
CaroMont Health
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Call Center Representative
Telerx
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Certified Medication Technician
Shelby Manor Senior Living
06.2023 - Current
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
- Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
- Facilitated seamless pharmacy communications by liaising between pharmacists, physicians, and nursing staff regarding prescription orders and clarifications.
Education
Medical Assisting
Cleveland Community College
Shelby, NCMedical Insurance Coding
Isothermal Community College
Spindale, NCHigh School Diploma -
Burns High School
Lawndale, NC06.2014
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Basic Life Support
- Medical terminology knowledge
- Patient confidentiality
- Drug Interaction Awareness
- Continuing education
- Medication Administration
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Communicating with clients
- Product Knowledge
Certification
- CNA - Certified Nursing Assistant
- NCPCT - Patient Care Technician
- CMT - Certified Medication Technician
Timeline
Certified Medication Technician
Shelby Manor Senior Living
06.2023 - Current
Certified Nursing Assistant
CaroMont Health
Call Center Representative
Telerx
Medical Assisting
Cleveland Community College
Medical Insurance Coding
Isothermal Community College
High School Diploma -
Burns High School