Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jaley Dyer

Cincinnati,OH
Jaley Dyer

Summary

I am a dedicated and knowledgeable customer service support advocate with 3years+ experience in healthcare. I strive for customer satisfaction while maintaining within company guidelines. I understand and demonstrate relying accurate and timely information to resolve and/or meet customer needs. I am a team player accustomed to multitasking, fast pace work environments. I am professional, detailed oriented, fast learner; I can adapt to a variety of situations while also being relatable. I'm eager and ready to work!

Overview

9
years of professional experience

Work History

Instacart Shoppers

Independent Contractor
09.2021 - Current

Job overview

  • Independent contractor work I provide excellent customer care while picking & delivering groceries and products in my personal vehicle to a network of client.

RDI Corporation

Health Care Advisor
11.2020 - 10.2023

Job overview

  • Inbound/outbound call handling advising members on health care plan benefits, claims, pharmacy, financial accounts, provider searches, enrollment, available programs, etc for individuals and employers health plans

Western Hills Country Club

Team lead
08.2017 - 03.2020

Job overview

  • Maintain banquets from start to end, ensured proper training for all new hires, planned and set up event sizing 25 - 250 people, coordinated with members/guests on events, coordinated with food and beverage, battened, served, maintain weekly schedules for 30+ employees

Speedway

Overnight Customer Service Representative
10.2016 - 10.2017

Job overview

  • Maintained store overnights only representatives on site. Ensured the safety of all customers entering and exiting store, handled customer care, POS, stocking and rotating, food and beverages, lottery, alcohol, tobacco, etc

Education

Dohn Community
Cincinnati, OH

High School Diploma from Information technology
09-2018

University Overview

GPA: 3.5

Skills

  • HIPAA
  • Benefits Plans
  • Healthcare Terminology
  • Microsoft Word
  • Computer Literacy
  • Customer Service
  • Communication
  • Financial Plans
  • Pharmacy
  • PCP searches
  • Time management
  • Problem Resolution

Timeline

Independent Contractor
Instacart Shoppers
09.2021 - Current
Health Care Advisor
RDI Corporation
11.2020 - 10.2023
Team lead
Western Hills Country Club
08.2017 - 03.2020
Overnight Customer Service Representative
Speedway
10.2016 - 10.2017
Dohn Community
High School Diploma from Information technology
Jaley Dyer