Jaleya Fareed
Atlanta,GA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Aldi Foods. Skilled in complex problem-solving and effective team leadership, demonstrated through improved safety procedures and seamless integration of new employees. Excels in time management and verbal communication, driving productivity and fostering a collaborative work environment.
Overview
14
14
years of professional experience
Work History
Kitting Manager
Nova Brand Projection
04.2017 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Shift Manager
Aldi Foods
06.2010 - 04.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Identified potential bottlenecks in the operational processes which resulted in improved productivity levels over time.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Oversaw loading and unloading of packages in warehouse.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
No Degree - Political Science
Hampton University
Hampton, VA05.2008
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Kitting Manager
Nova Brand Projection
04.2017 - 01.2024
Shift Manager
Aldi Foods
06.2010 - 04.2017
No Degree - Political Science
Hampton University
Similar Profiles
Victoria LeeVictoria Lee
Purchasing Associate at Nova Brand Projection CompanyPurchasing Associate at Nova Brand Projection Company
LaDana HollisLaDana Hollis
Material Handler at Nova Brand ProjectionMaterial Handler at Nova Brand Projection
Julia WoodsJulia Woods
Freelancer at Projection Video Services IncFreelancer at Projection Video Services Inc