Jaleya Fareed
Atlanta,GA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Aldi Foods. Skilled in complex problem-solving and effective team leadership, demonstrated through improved safety procedures and seamless integration of new employees. Excels in time management and verbal communication, driving productivity and fostering a collaborative work environment.
Overview
14
14
years of professional experience
Work History
Kitting Manager
Nova Brand Projection
2017.04 - 2024.01
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Shift Manager
Aldi Foods
2010.06 - 2017.04
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Identified potential bottlenecks in the operational processes which resulted in improved productivity levels over time.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Oversaw loading and unloading of packages in warehouse.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
No Degree - Political Science
Hampton University
Hampton, VA05.2008
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Kitting Manager
Nova Brand Projection
2017.04 - 2024.01
Shift Manager
Aldi Foods
2010.06 - 2017.04
No Degree - Political Science
Hampton University
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