Jaleya Miller
Manila,NY
Summary
Professional with solid experience in developmental support and assistance roles. Skilled in creating positive environments, fostering growth, and implementing effective strategies. Strong focus on teamwork, adaptability, and achieving tangible results. Known for reliability, empathy, and effective communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Developmental Assistant 2
Cny Ddso
05.2024 - Current
- Developed Individual Education Plans for students with special needs.
- Developed and implemented methods to evaluate training results to determine learner competency.
- Facilitated skill-building activities designed to promote self-sufficiency and increased independence among clients.
- Ensured adherence to all safety protocols, maintaining a safe and secure environment for clients at all times.
- Participated in ongoing professional development opportunities to stay current on best practices in the field of developmental assistance.
- Assisted in creating a supportive environment for individuals with developmental disabilities, promoting independence and autonomy.
- Coordinated with healthcare professionals to ensure proper medical care for individuals under my supervision.
- Successfully managed challenging behaviors through the use of de-escalation techniques and non-violent crisis intervention methods.
- Administered medication as needed under strict guidelines while closely monitoring side effects or health concerns.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, meal preparation, feeding; ensuring dignity was maintained throughout these processes.
Developmental Assistant 1
Cny Ddso
10.2021 - 05.2024
- Provided daily support and assistance to individuals with developmental disabilities, fostering their personal growth and development.
- Monitored progress towards service plan goals.
- Facilitated communication between clients and other service providers.
- Maintained detailed records of each client, ensuring accurate documentation of their progress and achievements.
- Administered medication as needed under strict guidelines while closely monitoring side effects or health concerns.
- Advocated for clients'' rights and well-being by ensuring they were receiving proper support services as needed, including coordinating with other service providers such as therapists, educators and medical professionals.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, meal preparation, feeding; ensuring dignity was maintained throughout these processes.
- Coordinated with healthcare professionals to ensure proper medical care for individuals under my supervision.
Direct Support Professional
Cny Ddso
05.2019 - 10.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to medical and dental appointments to provide support.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
Certified Nursing Assistant
Loretto Health & Rehabilitation
04.2016 - 05.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Safety Companion
SUNY Upstate Medical University
10.2017 - 01.2018
- Performed routine safety audits, ensuring compliance with federal and state regulations.
- Monitored facility conditions regularly, addressing any identified hazards in a timely manner to minimize potential risks associated with them.
- Served as a reliable resource for employees seeking guidance on proper ergonomic techniques or other injury prevention strategies related to their specific job duties.
- Provided support during emergency situations, coordinating first aid response and evacuation procedures as needed.
Customer Service Lead
TOPS Market LLC
06.2015 - 04.2016
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
Specialist
Youth Enrichment SAY YES
06.2015 - 07.2015
- promote good behavior by using the positive reinforcement method.
- promoted language development skills through reading and storytelling.
- assist led teacher with snack time, arts and crafts and putting the children down for nap time.
- Cleaning the classroom
- Engaged with the children to meet their emotional and physical needs.
- Encourage children involvement in classroom experience.
Food Service Worker
James Square Health and Rehabilitation Center
04.2014 - 08.2014
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Set up and broke down food service lines quickly to maintain service flow.
Education
High School Diploma -
Henninger High School
Syracuse, NYSkills
- Behavioral support
- Reinforcement strategies
- Adaptive techniques
- Visual supports
- Team leadership
- Adaptable learner
- Social skills training
- Multitasking
- Excellent communication
- Reliability
- Active listening
- Certified in CPR/AED
Accomplishments
With the CNY DDSO, I started as a direct support professional and worked my way up to an assistant house director and became a house director within 5 years of being with the agency.
Certification
CPR and First aid certified
Timeline
Developmental Assistant 2
Cny Ddso
05.2024 - Current
Developmental Assistant 1
Cny Ddso
10.2021 - 05.2024
Direct Support Professional
Cny Ddso
05.2019 - 10.2021
Safety Companion
SUNY Upstate Medical University
10.2017 - 01.2018
Certified Nursing Assistant
Loretto Health & Rehabilitation
04.2016 - 05.2019
Customer Service Lead
TOPS Market LLC
06.2015 - 04.2016
Specialist
Youth Enrichment SAY YES
06.2015 - 07.2015
Food Service Worker
James Square Health and Rehabilitation Center
04.2014 - 08.2014
CPR and First aid certified
High School Diploma -
Henninger High School
Similar Profiles
Marissa EnosMarissa Enos
Direct Support Professional at NYS OPWDD/CNY DDSODirect Support Professional at NYS OPWDD/CNY DDSO
Shay RotsellShay Rotsell
Licensed Practical Nurse at Cny DdsoLicensed Practical Nurse at Cny Ddso
Nikea EdmanNikea Edman
DA2 at OPWDD BROOKLYN DDSODA2 at OPWDD BROOKLYN DDSO