Jaleyah Clark
Customer Service Professional
Canton,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Uber Partner
Uber
Atlanta, GA
11.2020 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
- Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.
- Adhered to tight schedule and met departure and arrival deadlines.
- Assisted elderly and disabled passengers entering and exiting shuttle.
Security Professional
Allied Universal Security Services
Dunwoody, GA
02.2019 - Current
- Assessed ongoing risk factors and suggested improvements to senior management.
- Carrying out daily physical activities as well as received extensive training and updating safety procedures when needed.
- Adapted to frequent operational changes while working with the management team to carryout these changes.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Taking shifts at other locations and adapting to different protocols and procedures. Maintaining a high level of skill and professionalism.
Customer Service Associate
Macy's
Atlanta, GA
08.2018 - 06.2021
- Maintained flexibility in order to meet store operation needs, such as working over-time and extra work days.
- Boosted sales revenue by skillfully promoting diverse service options.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Execution day to day physical duties like lifting 50lb boxes of merchandise to organize supply areas.
Education
High School Diploma -
Brainerd High School
Chattanooga, TN 08.2012 - 05.2016
Skills
Emergency Response
Company policy adherence
Sales expertise
Customer Relations
Friendly service mentality
First Aid/CPR
Teamwork and Collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best and safest thing is to keep a balance in your life, acknowledge the great powers around us and in us. If you can do that, and live that way, you are really a wise man.
Euripides
Timeline
Uber Partner
Uber
11.2020 - Current
Security Professional
Allied Universal Security Services
02.2019 - Current
Customer Service Associate
Macy's
08.2018 - 06.2021
High School Diploma -
Brainerd High School
08.2012 - 05.2016