Summary
Overview
Work History
Education
Skills
Timeline
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Jali Taylor Gray

Jali Taylor Gray

Vancleave,MS

Summary

Dynamic and results-driven professional with extensive experience at Beau Rivage Resort & Casino. Proven track record in upselling and enhancing guest satisfaction through exceptional tableside service. Recognized for reliability and effective communication, consistently exceeding sales targets while maintaining a clean and welcoming environment. Adaptable team player committed to delivering outstanding service.

Overview

1
1
year of professional experience

Work History

Pool Server

Beau Rivage Resort & Casino
05.2025 - Current
  • Participated in regular staff meetings, offering feedback on areas for improvement as well as acknowledging the achievements of fellow team members.
  • Balanced multiple tasks simultaneously, ensuring seamless service during busy periods at the pool area.
  • Utilized strong interpersonal skills to create a welcoming atmosphere for all pool patrons, fostering lasting connections with guests.
  • Provided exceptional tableside service by anticipating guest needs and monitoring satisfaction throughout their visit.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in satisfied customers.
  • Assisted in training new pool servers, sharing best practices for efficient service and guest relations.
  • Handled guest complaints professionally, resolving issues promptly to maintain high customer satisfaction levels.
  • Maintained a clean and organized pool area for optimal guest comfort and safety.
  • Maintained knowledge of current promotions and special events, effectively communicating relevant information to guests during their poolside experience.
  • Demonstrated knowledge of menu items and ingredients, enabling accurate communication with guests regarding dietary restrictions or preferences.
  • Consistently met or exceeded sales targets through exceptional guest engagement and product promotion efforts.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Maintained clean and safe work environment.
  • Increased sales significantly by upselling higher-end products to customers.
  • Assessed meal preparation to check creation of special orders and cooking procedures.
  • Built rapport with guests, leading to repeat business and positive word-of-mouth referrals.
  • Enhanced customer satisfaction by providing prompt and attentive service to poolside guests.
  • Adhered to health department guidelines for sanitation standards, maintaining a safe environment for both guests and colleagues.
  • Increased beverage sales through effective upselling techniques and personalized recommendations.
  • Supported team members during peak hours by stepping in as needed, showcasing adaptability and excellent teamwork skills.
  • Contributed to the development of seasonal cocktail menus by offering input on popular trends and local preferences.
  • Served meals to customers according to established guidelines.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Banquet Server

Beau Rivage Resort & Casino
08.2024 - 05.2025
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Answered guest questions about event plans and food service choices.

Pool Server

Palace Casino
05.2024 - 07.2024
  • Managed cash transactions efficiently while maintaining strict adherence to company policies regarding payment procedures.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in satisfied customers.
  • Consistently met or exceeded sales targets through exceptional guest engagement and product promotion efforts.
  • Increased sales significantly by upselling higher-end products to customers.
  • Built rapport with guests, leading to repeat business and positive word-of-mouth referrals.
  • Enhanced customer satisfaction by providing prompt and attentive service to poolside guests.

Hostess/Cashier

Palace Buffet
03.2024 - 07.2024
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Education

High School Diploma -

St Martin High School
Ocean Springs, MS
05-2024

Skills

  • Quick decision making

  • Reliability and punctuality

  • Clear communication

  • Guest satisfaction

  • Cleanliness maintenance

  • Time management

  • Upselling

  • Adaptable mindset

  • Order accuracy

  • Efficient workflow

  • Tableside service

  • Side work management

  • Fast learner

Timeline

Pool Server

Beau Rivage Resort & Casino
05.2025 - Current

Banquet Server

Beau Rivage Resort & Casino
08.2024 - 05.2025

Pool Server

Palace Casino
05.2024 - 07.2024

Hostess/Cashier

Palace Buffet
03.2024 - 07.2024

High School Diploma -

St Martin High School

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