Jalia Bryant
Snellville,GA
Summary
Animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. Hardworking employee known for remaining composed and confident in crisis situations. Trained in Cornerstone use with knowledge of Animals.
Overview
4
4
years of professional experience
Work History
Medical Filing Clerk
Dental Care Clinic
09.2019 - 02.2020
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
Customer Service Representative
Emory Medical Records
11.2020 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
Shift Manager
IHOP
07.2021 - 05.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Receptionist
Hog Mountain Animal Hospital
11.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma -
Dutchtown High School
Hampton, GA05.2019
Skills
- Office Management
- Data Entry
- Scheduling
- File Management
- Time Management
- Customer/Client Relations
- Telephone Skills
Languages
English
Full Professional
Timeline
Receptionist
Hog Mountain Animal Hospital
11.2022 - Current
Shift Manager
IHOP
07.2021 - 05.2022
Customer Service Representative
Emory Medical Records
11.2020 - 06.2021
Medical Filing Clerk
Dental Care Clinic
09.2019 - 02.2020
High School Diploma -
Dutchtown High School
Similar Profiles
Kumari Nikita SinghaniaKumari Nikita Singhania
Dental Surgeon at DENTAL CARE CLINICDental Surgeon at DENTAL CARE CLINIC
Veronica IroanyaVeronica Iroanya
Senior Manager at Oaklands Multispecialty Dental Care ClinicSenior Manager at Oaklands Multispecialty Dental Care Clinic
Ahila GodwinAhila Godwin
General Dentist at Aroma Dental Care ClinicGeneral Dentist at Aroma Dental Care Clinic