Summary
Overview
Work History
Education
Skills
Golf, Cooking, Decorations
Timeline
Generic

Jalia Namayanja Kisuule

Clarksburg,MD

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

19
19
years of professional experience

Work History

Volunteer

Uganda American Community
03.2018 - Current
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Facilitated community outreach to expand participation and support.

Home Maker

Family Members
10.2011 - Current
  • Promoted good oral and personal hygiene by aiding family members with shaving, bathing, and teeth brushing.
  • Transported clients to medical appointments and errands to support convenience and energy levels.
  • Provided companionship and emotional support to enhance mood and quality of life.
  • Supported client dignity and independence, by assisting with bathing, dressing and grooming.
  • Addressed household needs with meal preparation, housekeeping and transportation.
  • Participated in fun group activities with family to boost mood, improve overall memory, and provide light entertainment.
  • Completed dusting, washing dishes, laundry, and vacuuming for patients.

Customer Service Advisor

Uganda Telecom
03.2005 - 01.2010
  • Resolve Customer complaints and find solutions to them.
  • Find customer needs and demands and put them into consideration as well.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Always responded to requests and inquires from prospective customers

Education

Bachelor of Arts - Sociology And Anthropology

Makerere University
Kampala,Uganda
01.2010

High School Diploma -

East High School, Kampala
Uganda.
03.2004

Skills

  • Flexible and easily adaptable to change
  • Goal oriented
  • Team Collaboration
  • Document Management
  • Event Planning
  • Community Outreach
  • Verbal and Written Communication
  • Deadline Adherence
  • Operations support

Golf, Cooking, Decorations

While i may have tried various hobbies, i find that i especially enjoy my self the most when playing golf, cooking for my family or indulging in a decoration projects .

Timeline

Volunteer

Uganda American Community
03.2018 - Current

Home Maker

Family Members
10.2011 - Current

Customer Service Advisor

Uganda Telecom
03.2005 - 01.2010

Bachelor of Arts - Sociology And Anthropology

Makerere University

High School Diploma -

East High School, Kampala

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Jalia Namayanja Kisuule