Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jalia Parker

Lexington,KY

Summary

Knowledgeable and dedicated healthcare professional with extensive experience in the medical and sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with coworkers and clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, efficiency and accuracy. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating relationships and growing businesses.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Lexington Infectious Disease Consultants
05.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Participated in community health events, representing pharmacy and providing valuable health information.
  • Increased pharmacy sales through effective product recommendations based on individual customer needs.
  • Analyzed market trends and competitor strategies, providing valuable insights to improve sales tactics and techniques.
  • Analyzed sales data to identify trends and opportunities for growth within assigned territories.

Medical Billing Specialist

Lexington Infectious Disease Consultants
01.2018 - Current
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Posted and adjusted payments from insurance companies.
  • Located errors and promptly refiled rejected claims.
  • Precisely evaluated and verified benefits and eligibility.
  • Identified and resolved patient billing and payment issues.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Determined prior authorizations for medication and outpatient procedures.
  • Pre-certified medical and radiology procedures, surgeries and echocardiograms.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Collected payments and applied to patient accounts.
  • Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
  • Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
  • Liaised between patients, insurance companies, and billing office.
  • Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
  • Conducted regular audits of patient accounts for potential underpayments or overpayments due to incorrect coding or billing practices.
  • Continuously updated knowledge of industry regulations and compliance requirements, ensuring adherence to all applicable standards.
  • Evaluated patients' financial status and established appropriate payment plans.

Clinical Assistant

Lexington Infectious Disease Consultants
01.2018 - 01.2021
  • Successfully maintained efficiency of large group (12) physician practice.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
  • Assisted patients with basic care needs.
  • Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
  • Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
  • Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
  • Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.

Teller

Citizens Bank
09.2017 - 01.2018
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Sales Specialist

Victoria's Secret
07.2016 - 09.2017
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Provided first-rate service to all customers and potential customers.
  • Accepted and processed customer payments and balanced receipts and cash.
  • Created and implemented sales strategies to successfully meet company targets.
  • Drove team revenue totals by bringing in top sales numbers.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.

Salon Manager

Bella Bronz Tanning Salon
07.2015 - 08.2016
  • Oversaw salon employee performance, facility cleanliness and sales.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.

Education

Some College (No Degree) - Public Health / Biology / Pre-Med

University of Kentucky
Lexington

High School Diploma -

Rockcastle County High School
Mount Vernon, KY
05.2014

Skills

  • Business Operations Support
  • Claim Processing
  • Team-building
  • Bulk Medicine Pre-packing
  • Dispensing Medications, Coordinating Refills
  • FDA Drug Safety Guidelines
  • Flexible and Adaptable
  • Dosage Calculation
  • IV Preparations
  • Treatment Room Preparation, Wound Care
  • Proficiency in Microsoft Office, POS Systems
  • Detail-Oriented
  • Decision-Making
  • Multi-Line Telephone System Operation

Certification

  • CPhT - Certified Pharmacy Technician (PTCB)
  • Registered Pharmacy Technician (KY Board of Pharmacy)
  • American Red Cross - Certified in CPR, First Aid

Timeline

Pharmacy Technician

Lexington Infectious Disease Consultants
05.2022 - Current

Medical Billing Specialist

Lexington Infectious Disease Consultants
01.2018 - Current

Clinical Assistant

Lexington Infectious Disease Consultants
01.2018 - 01.2021

Teller

Citizens Bank
09.2017 - 01.2018

Sales Specialist

Victoria's Secret
07.2016 - 09.2017

Salon Manager

Bella Bronz Tanning Salon
07.2015 - 08.2016

Some College (No Degree) - Public Health / Biology / Pre-Med

University of Kentucky

High School Diploma -

Rockcastle County High School

Similar Profiles

CREATE PROFILE