Ja'Lia Smith
Detroit,MI
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Loan Officer
Advance America
Detroit, MI
12.2022 - 04.2024
- Completed loan contracts by explaining provisions to applicant, obtaining signatures and notarizations and collecting fees
- Educated customers on terms and conditions of loans to provide clear understanding
- Submitted loan applications to credit analysts for further verification and suggestions.
Machine Operator
FCA Fiat Chrysler Automobiles
10.2020 - 12.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly
- Ensure that safety guidelines are followed at all times while operating machinery.
- Adjust machine settings to complete tasks accurately.
Loan Officer
Check N' Go
Detroit, MI
05.2019 - 08.2020
- Submitted loan applications to underwriter for verification and recommendations
- Identified opportunities for cross-selling additional products and services.
- Compiled database of loan applicants' credit histories, financial statements and other financial information
- Monitored performance of existing loan portfolios to identify and address any issues.
Crew Member
Wendys Fast Food
08.2013 - 08.2014
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Assisted management team with inventory counts of food products and beverage supplies.
- Restocked kitchen supplies including food products and utensils.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Processed takeout orders quickly to ensure timely delivery of meals.
Education
Associate of Applied Science - Massage Therapy
Oakland Community College
Waterford, MI05.2016
High School Diploma -
Southfield Lathrup Senior High School
Southfield, MI06.2013
Skills
- Customer service-focused
- Collections proficiency
- Friendly
- Excellent time management
- Reliable
- Relationship building and management
- Excellent communicator
- Team Player
- Documentation Review
- Financial Services
- Cash handling expert
- Sales expertise
- Loan Servicing
- MS Office guru
Certification
- Driver's License, 08/01/22, 04/01/25
- CPR Certification
Timeline
Loan Officer
Advance America
12.2022 - 04.2024
Machine Operator
FCA Fiat Chrysler Automobiles
10.2020 - 12.2022
Loan Officer
Check N' Go
05.2019 - 08.2020
Crew Member
Wendys Fast Food
08.2013 - 08.2014
Associate of Applied Science - Massage Therapy
Oakland Community College
High School Diploma -
Southfield Lathrup Senior High School