Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Hi, I’m
Jalica Sharpton
Hephzibah,GA
Summary
Overview
10
years of professional experience
1
Certification
Work History
Amazon Warehouse
Human Resources Specialist
10.2022 - Current
Job overview
- Assisting with day to day operations of the HR functions and duties
- Providing clerical and administrative support to Human Resources executives
- Compiling and updating employee records
- Process documentation and prepare reports relating to personnel activities
- Coordinate HR projects (meetings, training, surveys etc) and take minutes
- Deal with employee requests regarding human resources issues, rules, and regulations
- Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
- Properly handle complaints and grievance procedures.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Amazon.com
Staffing Administrator
01.2022 - 10.2022
Job overview
- Performed sourcing, interviewing, negotiations and hiring.
- Reviewed applications and resumes to support hiring activities.
- Recruited and hired employees.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Completed human resource operational requirements by scheduling and assigning employees.
- Developed marketing strategies to generate leads.
Amazon.com, Appling
Staffing Support Associate/Warehouse Associate
10.2021 - 08.2022
Job overview
- Meets critical deadlines for initiating background screening and completing drug test process to achieve labor orders
- Ensures 100% compliance for work authorization documentation for associates
- Consults with applicants on the best match for their desired position and available opportunities in
- Node
- Guides applicants through hiring process in accordance with Amazon's policies and procedures
- Effectively executes NHE activities including Greeter, Welcome Event Presenter, Candidate Care
- Specialist, Computer Assistance, Badge Photo, and/or Drug Test Administrator
- Utilizes Applicant Tracking System to move candidates through the application process and updates appointment arrival status for NHE and NHO
- Initiates Candidate on boarding and matching them to proper requisition
- Resolves candidate escalation issues by contacting them to identify issues, offering to reschedule them, or assisting candidates who are having virtual NHO technology issues, or assistance with any other concerns
- Partners with Staffing Manager to support community groups such as workforce development local community colleges to leverage grassroots sourcing channels to develop talent communities to fill positions
- Supported team with knowledgeable administrative assistance
Skybridge Americas
Customer Service Representative
07.2021 - 12.2021
Job overview
- Serves customers by providing product and service information and resolving product and service problems
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed.
Augusta State Medical Prison
Correctional Officer
12.2018 - 12.2020
Job overview
- Supervision of inmates and inmate activity in detention facilities
- Provides care and correctional treatment of inmates
- Manages inmate holding areas
- Transports and escorts inmates within secured areas according to relevant laws, policies, and procedures
- Kept records and drafted reports detailing offender movements or rule violations
- Safeguarded facility access, monitoring entrances and screening visitors
- Patrolled assigned areas to assess facility security and verify offender counts
- Followed and promoted compliance with established security procedures
- Monitored offender behavior and addressed disciplinary action during shower and meal periods
- Remained alert for signs of disorder or tension
- Fulfilled tower surveillance duty, monitoring grounds for security breaches
- Detected and removed contraband through unscheduled cell inspections
- Interviewed inmates to obtain information and assess needs.
- Booked new inmates into facility and processed inmates for release.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Walgreens
Cashier/Customer Service
03.2017 - 04.2019
Job overview
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Balances cash drawer by counting cash at beginning and end of work shift
- Provides pricing information by answering questions
- Offered best-in-class customer service with open, accurate, and professional communication
- Helped customers make informed service decisions by recommending and implementing service strategies
- Answered phones and resolved customer issues and complaints
- Drove sales by identifying customer needs and making product and service referrals
- Offered customers information about products, services, prices, and special offers
- Maintained knowledge of all products and services to effectively promote, upsell, and cross-sell
- Delivered fast and friendly service regarding questions and service complaints
- Followed up with customers to offer additional support and check resolution satisfaction.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Dairy Queen
Food Service Worker/Cashier
07.2017 - 03.2018
Job overview
- Recorded customers' orders at drive-thru and counter
- Monitored orders and ensure arrived in a quick and organized manner
- Maintained food supply, reported low-stock items, and rotated stock
- Observed quality and safety standards for safe food-handling practices
- Operated industrial dishwashers to sanitize trays, utensils, and kitchen equipment
- Prepared and organized tray line according to required holding temperatures
- Balanced cash drawer at beginning and end of each shift
- Engaged with customers while completing cash register transactions
- Maintained accurate register totals by carefully counting and securing cash
- Managed orders from start to finish, inspecting final products to verify quality and bagging items for customers
- Took orders and resolved complaints using effective customer communication skills
- Reduced customer wait times by processing orders with timeliness and accuracy.
Food Lion
Customer Service Associate
06.2015 - 01.2017
Job overview
- Make provision for a quality customer service delivery
- Give prompt response to the calls of customers
- Provide understanding of the nature of the store
- Provide effective help to customers when needed
- Operate cash register when the urgency arises
- Take appropriate procedures in attending to claims of customers
- Apprised with product updates and products information so as to offer good response to customers'questions
- Handle proper labeling and pricing of merchandize
- Ensure the store is clean
- Ensure displaced products are returned to the right department and shelf
- Adhere to the rules and regulations on safety
- Safeguard all displays and merchandize
- Fill back stocks from the store or warehouse when the shelves are out of stock
- Make customers feel appreciated and valued
- Abreast with safety and security measures of keeping the store safe
- Ensure proper sanitation of the work environment
- Offer assistance to customers in locating products of their choice
- Understand the nature and the importance of each product to explain its use to customers
- Take part in routine meetings of staffs
- Offer assistance with unloading of merchandize and uploading of stocks.
Sitel
Customer Service Representative/Call Center
06.2013 - 08.2015
Job overview
- Manage large amounts of inbound and outbound calls in a timely manner or alternatives
- Follow communication “scripts” when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/oralternatives
- Seize opportunities to up sell products when arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Education
Butler High SchoolAugusta, GA
High School Diploma
05.2013
University Overview
Skills
- Conflict Resolution Tactics
- Ceremony Arrangement
- Training and Development
- Employee and Applicant Assessment
- Event Management
- Microsoft Office
- HR Support
- Talent Acquisition
- Human Resources Services
- Search and seizure procedures
- Suicide prevention training
- Safety and security
- Criminal Investigations
Certification
CPR (2 years) Cashier (3 years) training Law Enforcement (2 years) Security (2 years) Computer Skills (6 years) Surveillance Sales (5 years) Customer service (5 years) Cash Handling (2 years) Time Management Data Entry Problem management Stocking Communication skillsCertifications and LicensesFirst Aid CertificationDecember 2018 to February 2023CPR CertificationDecember 2018 to Present
Additional Information
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Human Resources Specialist
Amazon Warehouse
10.2022 - Current
Staffing Administrator
Amazon.com
01.2022 - 10.2022
Staffing Support Associate/Warehouse Associate
Amazon.com, Appling
10.2021 - 08.2022
Customer Service Representative
Skybridge Americas
07.2021 - 12.2021
Correctional Officer
Augusta State Medical Prison
12.2018 - 12.2020
Food Service Worker/Cashier
Dairy Queen
07.2017 - 03.2018
Cashier/Customer Service
Walgreens
03.2017 - 04.2019
Customer Service Associate
Food Lion
06.2015 - 01.2017
Customer Service Representative/Call Center
Sitel
06.2013 - 08.2015
Butler High School
High School Diploma