JALICE LOPES
New Bedford,MA
Summary
Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 12 years of experience in office environments. History of improving processes and increasing team efficiency.
Overview
18
18
years of professional experience
Work History
Office Coordinator - Oncology
Southcoast Health
01.2022 - Current
- General administrative and clerical function in support of the oncology service line
- Provide excellent customer service by facilitating effective communication between patients, families, and staff.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Reservations Liaison
The Charles Hotel
04.2011 - 12.2020
- Listened and responded positively to guest questions, concerns, feedback, and requests using hotel specific processes to resolve issues and build trust
- Planned and managed daily, weekly, and monthly forecast
- Created and presented monthly yield reports in forecast meetings
- Coordinated with the marketing organization to create surveys for guests about the reservation process
- Assisted the sales organization in creating up-selling for more efficient techniques and strategies to maximize revenue, to 30 % more production
- Created and implemented a standard operating procedure to facilitate onboarding and new reservation agents.
Assistant Manager (key Holder)
MaxStudio
10.2008 - 04.2011
- Assisted with the opening of a clothing boutique in Copley Place
- Maintained knowledge of current promotions, policies regarding payments and exchanges, and security practices within company guidelines
- Assisted with the quarterly audit and team building for new hires, while explaining the company vision and value with recommendations from the client.
Senior Guest Agent
The Charles Hotel
06.2006 - 10.2008
- Facilitated multi accommodations for diverse clientele
- Resolved guest concerns and rectified folio disputes
- Trained and motivated all new staff within company policy.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
Bachelors of Science in Business Management -
Fisher College
Boston, Massachusetts05.2006
Skills
- Schedule Coordination
- Office Administration
- Office Management
- Customer Service
- Project Coordination
- Client Relations
Languages
Portuguese
Professional Working
Spanish
Professional Working
Cape Verdean Creole
Full Professional
Timeline
Office Coordinator - Oncology
Southcoast Health
01.2022 - Current
Reservations Liaison
The Charles Hotel
04.2011 - 12.2020
Assistant Manager (key Holder)
MaxStudio
10.2008 - 04.2011
Senior Guest Agent
The Charles Hotel
06.2006 - 10.2008
Bachelors of Science in Business Management -
Fisher College