Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jalicia Crawford

Houston,TX

Summary

Efficient and detail-oriented sales associate with 5 years of experience in customer service, cash handling, and retail operations. Proficient in cash register operations, customer service, and stocking. Possesses a strong background in security and warehouse management. Willing to relocate: Anywhere

Professional with strong background in passenger services, adept at managing customer interactions and resolving issues efficiently. Skilled in coordinating with team members to ensure seamless operations and consistently meeting service standards. Known for adaptability, clear communication, and focus on delivering positive outcomes.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Security Officer

Garda World Logistics
02.2025 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Wheelchair Agent

Unifi
07.2023 - 08.2024
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
  • Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
  • Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
  • Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
  • Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.

Passenger Service Agent

Swissport
10.2020 - 12.2023
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.

Sales Associate

Macys Department Store
09.2019 - 10.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Education

Nimitz High School
Houston, TX
06.2019

Skills

  • Security
  • Customer service (4 years)
  • Basic math (10 years)
  • Typing
  • Surveillance
  • Shipping & Receiving
  • Load & Unload
  • Customer service
  • Order Picking
  • Cash register (2 years)
  • Pallet jack
  • Warehouse Experience
  • Cash handling
  • Packaging
  • Stocking
  • Quality control
  • Order Picker
  • English
  • Driving
  • Cashiering
  • Load & unload

Accomplishments

  • Supervised team of 13 staff members.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Resolved product issue through consumer testing.

Certification

  • AED Certification
  • CDL A
  • Food Handler Certification
  • Forklift Certification
  • Guard Card January 2021 to December 2023

Languages

English
Full Professional
French
Limited Working

Timeline

Security Officer

Garda World Logistics
02.2025 - Current

Wheelchair Agent

Unifi
07.2023 - 08.2024

Passenger Service Agent

Swissport
10.2020 - 12.2023

Sales Associate

Macys Department Store
09.2019 - 10.2020

Education

Nimitz High School