Jalicia Whitlow
New York,NY
Summary
Dedicated customer service professional with strong problem-solving skills and a commitment to high satisfaction. Proven ability to efficiently resolve issues and collaborate with diverse teams.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Walker/Delivery
Amazon LBA logistics LLC
Manhattan, New York
12.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Baggage Handler
Kennedy airport
Queens, New York
03.2023 - 07.2024
- Maintained cleanliness of work areas and equipment used in operations.
- Communicated with ground crew to ensure accurate baggage transfers.
- Collected, sorted and checked baggage tags against flight lists.
Unarmed Security Guard
Trade Fair Supermarket
99-10 Astoria Blvd
03.2017 - 10.2019
- Conducted regular patrols to identify and address security vulnerabilities.
- Implemented access control measures to manage entry points effectively.
- Maintained accurate logs of daily activities, incidents, and observations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
Maintenance Crew Member
Municipal Building
Manhattan, New York
02.2014 - 10.2016
- Supported seasonal preparations for community events held at municipal sites.
- Provided support to other crew members during large-scale maintenance tasks.
- Assisted with painting projects both inside and outside the facility.
Warehouse Worker
Fulton Factory Liqdatators
Brooklyn, New York
01.2013 - 10.2013
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Assisted in training new hires on equipment operation and safety practices.
- Operated forklifts and pallet jacks to move materials efficiently.
- Ensured safety protocols were followed at all times while operating machinery.
Ticket Seller
Empire State
Manhattan, NY
06.2011 - 09.2012
- Maintained accurate records of transactions and inventory levels.
- Assisted patrons with seating arrangements at the venue according to their preferences.
- Provided information about upcoming events and performances to customers.
Casher
Starucks
Manhattan, New York
11.2010 - 09.2011
- Processed customer transactions efficiently at busy retail location.
- Assisted customers with product inquiries and store navigation.
- Trained new cashiers on register procedures and customer service standards.
- Resolved customer complaints with professionalism and empathy.
Education
GED - undefined
SCAN HARBOR GED PROGRAM
HARLEM, NYSkills
Customer service
Problem solving
Time management
Equipment operation
Self-Directed
Problem-solving
Excellent communication
Certification
- 8 hour pre assignment training
-16 hour (OJT)
NYC security guard card
Timeline
Walker/Delivery
Amazon LBA logistics LLC
12.2025 - Current
Baggage Handler
Kennedy airport
03.2023 - 07.2024
Unarmed Security Guard
Trade Fair Supermarket
03.2017 - 10.2019
Maintenance Crew Member
Municipal Building
02.2014 - 10.2016
Warehouse Worker
Fulton Factory Liqdatators
01.2013 - 10.2013
Ticket Seller
Empire State
06.2011 - 09.2012
Casher
Starucks
11.2010 - 09.2011
GED - undefined
SCAN HARBOR GED PROGRAM