Jalien Woods
Florissant,MO
Summary
Dedicated and versatile professional with a strong work ethic and a wide range of skills. Recognized for adept problem-solving abilities and delivering exceptional customer service. Committed to comprehending and fulfilling customer requirements to ensure utmost satisfaction. Skilled in collaborating with team members to foster a harmonious work environment and streamline job processes for enhanced productivity.
Overview
4
4
years of professional experience
Work History
Hostess/Customer Service Cashier
Ameristar Casino Resort Spa St. Charles
04.2025 - 08.2025
- Managed guest seating arrangements efficiently to optimize flow and minimize wait times.
- Coordinated with kitchen and service staff to ensure timely food delivery and customer satisfaction.
- Trained new host staff on reservation systems and customer service protocols, enhancing team performance.
- Maintained cleanliness and organization of front-of-house areas to create welcoming environment for guests.
- Monitored table turnover rates and adjusted seating strategies to maximize restaurant capacity during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Fulfillment Associate
Amazon
11.2024 - 01.2025
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Monitored inventory accuracy and movement using manual or computerized inventory systems.
- Communicated with management about potential inventory risks to fulfill orders on time.
- Assisted in developing standard operating procedures for improved consistency across all ICQA processes.
- Reduced product damage, implementing proper handling techniques and training staff on best practices.
- Supported fellow associates in their professional development, sharing knowledge, and providing guidance when necessary.
- Responded to departments to provide product or inventory procedural information.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Educator
Right At School
06.2024 - 11.2024
- Developed and implemented engaging lesson plans that catered to diverse learning styles
- Collaborated with colleagues to develop interdisciplinary projects and activities that integrated multiple subjects
- Implemented effective behavior management strategies to create a positive and productive learning environment
- Incorporated hands-on activities, groups work, and real-world examples into lessons to promote active student engagement
- Used formative and summative assessments to evaluate student understanding and adjust instructional strategies accordingly
- Mentored new teachers by providing guidance on curriculum development, classroom management techniques, and professional growth opportunities
- Collaborated with parents/guardians through regular communication channels such as parent-teacher conferences or newsletters
Daycare Worker
Young Expression Childcare
06.2022 - 04.2024
- Taught children to organize toys, wash hands, and share by leading by example
- Encouraged good behaviors using positive reinforcement methods
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Monitored entrances and exits to maintain safety and organized environments
- Distributed food, napkins, and beverages in preparation for snack time
- Maintained effective schedule balance between rest periods, active play, and instruction
- Meticulously sanitized toys and play equipment
- Maintained child-friendly environment with access to outdoor activities
Customer Service Representative
Cecil Whittaker's Pizza
08.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services, and company information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Bagger
Schnucks
03.2021 - 08.2021
- Worked together with cashiers to guarantee customer satisfaction
- Placed customers’ purchased goods into bags, maximizing space while avoiding overloading
- Collected and returned all handbaskets and shopping carts to proper place for new customer use
- Assisted customers by escorting and placing grocery bags in vehicles
- Answered customer inquiries and provided product guidance
Education
High School Diploma -
Hazelwood West High School
Hazelwood, MO06.2022
Skills
- Dedicated Professional
- Effective Communication
- Organizational Time Skills
- Customer Engagement
- Attentive Listener
- Strategic Issue Resolution
- Effective Team Collaborator
- Commitment to Learning
- Dedicated Work Ethic
- Efficient Data Input
Timeline
Hostess/Customer Service Cashier
Ameristar Casino Resort Spa St. Charles
04.2025 - 08.2025
Fulfillment Associate
Amazon
11.2024 - 01.2025
Educator
Right At School
06.2024 - 11.2024
Daycare Worker
Young Expression Childcare
06.2022 - 04.2024
Customer Service Representative
Cecil Whittaker's Pizza
08.2021 - 01.2022
Bagger
Schnucks
03.2021 - 08.2021
High School Diploma -
Hazelwood West High School