Gloria Donkor

Human Resources Graduate and Certified Nursing Assistant (CNA) with 15+ years of experience in Customer Service, in-home patient care, and group home management. Skills at client onboarding & account management, account reconciliation & financial reporting, and sensitive data management. Adept at regulatory compliance, schedule management, and proficient in Employment & labor law, and leadership. Skillful School Teacher with structured and organized approach to classroom development. Carefully analyzed student areas of weakness and promoted areas of excellence. Orchestrated innovative solutions to academic and interpersonal problems. Developed compassionate approach to growing student maturity. Results-driven style of teaching with strong record of success. Accomplished primary school educator for 3 years in classroom settings. Dedicated to student safety and well-being to enable focused learning. Known to challenge students in creative ways to reach untapped potential.

• Basic Life Support (BLS), 06/2023, 06/2025
• First Aid Certification
• Driver's License
• RBT Certification

• Home health aide skills, Proficient, 08/2021, Providing care to patients in a home setting
• Management & leadership skills: Impact & influence, Proficient, 08/2023, Choosing the most effective strategy to inspire and influence others to meet business objectives
• Medical terminology, Proficient, 01/2022, Understanding and using medical terminology
• Sales skills, Proficient, 05/2021, Influencing and negotiating with customers
• Sales skills, Proficient, 04/2022, Influencing and negotiating with customers
• Spreadsheets with Microsoft Excel, Proficient, 08/2023, Knowledge of various Microsoft Excel features, functions, and formulas
• Attention to detail, Proficient, 01/2022, Identifying differences in materials, following instructions, and detecting details among distracting information
• Work style: Reliability, Proficient, 12/2021, Tendency to be reliable, dependable, and act with integrity at work
• Early childhood development, Proficient, 06/2022, Knowledge of the development of children ages 0-3 and of ways to foster that development
• Cleaner fit, Proficient, 08/2022, Measures the traits that are important for successful cleaners
• Recruiting, Proficient, 09/2023, Managing the candidate sourcing and selection process
• Customer focus & orientation, Proficient, 12/2021, Responding to customer situations with sensitivity
• Retail customer service, Proficient, 12/2021, Responding to customer situations in a retail setting
• Typing, Completed, 06/2022, Transcribing text
• Caregiver fit, Completed, 04/2022, Measures the traits that are important for successful caregivers
• Administrative assistant/receptionist, Proficient, 01/2022, Using basic scheduling and organizational skills in an office setting
• Customer service, Proficient, 12/2020, Identifying and resolving common customer issues
• Call center customer service, Proficient, 12/2021, Demonstrating customer service skills in a call center setting