Jalil Fazli
Edison,NJ
Summary
Highly experienced in safety and security roles, demonstrating a strong command of risk assessment, conflict resolution, and disaster response. Exemplary skills in surveillance systems operation, emergency planning, and regulatory compliance. Have made significant contributions to workplace safety through the implementation of comprehensive security protocols and procedures. Consistent dedication to improving organizational security standards.
Overview
23
23
years of professional experience
Work History
Ambulatory Transport Provider
Procare Transportation & Language Services
Edison, NJ
06.2023 - Current
- Managed routine tasks accurately and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked effectively in team environments to make the workplace more productive.
Ride Share Driver
Lyft
Edison, NJ
06.2023 - Current
- Transported passengers safely and efficiently to various destinations.
- Communicated effectively with riders to ensure a positive experience.
- Maintained vehicle cleanliness and performed regular inspections for safety.
- Navigated routes using GPS technology to optimize travel times.
- Managed ride requests through the Lyft driver app and coordinated pickups.
- Provided assistance to passengers with special needs or luggage requirements.
- Resolved rider issues promptly to enhance customer satisfaction and loyalty.
- Monitored local traffic conditions to avoid delays during trips.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Achieved consistently high customer scores due to exceptional service.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Cleaned vehicle regularly to maintain professional appearance.
- Drove passengers from pick-up points to deliver to destination.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Continuously monitored traffic conditions in order to select optimal route for passenger destination.
- Greeted customers and provided them with information about the rideshare service.
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
- Offered riders information about local attractions and restaurants.
- Responded to customer inquiries in a timely manner via phone or text message.
- Adhered to all city regulations related to ride share services such as speed limits, parking rules.
- Notified customers of delays to decrease calls to support.
- Used advanced driving techniques to better improve time management and safety.
- Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
Lab Transport
A1 Courier
Sayreville, NJ
01.2019 - 12.2020
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided assistance in collecting specimens for laboratory testing as needed.
- Transported specimens safely from collection sites to laboratories using appropriate containers and temperature controls.
- Monitored temperature-controlled shipments, ensuring specimens were transported within required specifications.
- Delivered specimens to laboratory departments according to established procedures.
Security Officer
United American Security LLC.
Avenel, NJ
06.2016 - 12.2019
- Monitored security systems and identified potential threats to safety.
- Conducted regular patrols to ensure facility security and safety protocols.
- Assisted in incident reporting and documentation for security breaches.
- Responded quickly to alarms and emergencies, following established procedures.
- Collaborated with law enforcement during investigations and emergency situations.
- Provided customer service by addressing visitor inquiries and concerns effectively.
- Maintained accurate logs of daily activities and incidents for review.
- Enforced access control measures to safeguard restricted areas within the facility.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Enforced access control measures in accordance with established procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Investigated all reported incidents of theft or vandalism on premises.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Assisted in the development and implementation of security policies and procedures.
- Performed first aid and CPR when necessary during emergency situations.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Searched bags manually to identify prohibited items and contraband.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Monitored CCTV systems to ensure safety and security of premises.
- Documented security-related situations and submitted in-depth reports to superiors.
Medical Courier
HealthEx
South Plainfield, NJ
06.2006 - 12.2016
- Delivered medical supplies to healthcare facilities in a timely manner.
- Ensured proper handling and storage of sensitive medical materials.
- Maintained accurate delivery logs for tracking purposes.
- Communicated with healthcare staff regarding delivery schedules and needs.
- Complied with safety protocols during transportation of hazardous materials.
- Assisted in inventory management of medical supplies at various locations.
- Coordinated with dispatch to optimize delivery routes and reduce delays.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Ensured timely pick up and delivery of packages within designated time frames.
- Provided exceptional customer service during interactions with clients.
- Delivered medical supplies and equipment to healthcare facilities.
- Coordinated delivery of medical specimens to appropriate laboratory facilities.
- Followed established protocols when transporting hazardous materials.
- Assisted in loading and unloading items into vehicles as needed.
- Adhered to HIPAA regulations when handling sensitive materials.
- Responded quickly to any changes or requests from dispatch personnel.
- Processed paperwork associated with deliveries accurately and efficiently.
- Utilized GPS navigation technology for efficient routing of deliveries.
- Inspected vehicles daily to ensure safety on the roadways.
- Verified orders for accuracy before deliveries were made.
- Coordinated parcel delivery using strong time management skills.
- Performed regular maintenance checks on vehicles such as changing oil, checking tire pressure.
- Maintained a valid driver's license at all times.
- Maintained a clean and organized vehicle interior.
- Communicated effectively with dispatch and management to report progress and any issues encountered during transport.
- Transported medical specimens, lab results, and patient documents between hospitals and laboratories, ensuring timely and safe delivery.
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Maintained delivery vehicle with regular upkeep and basic repairs.
Safety and Security Officer
FMI Trucking
Carteret, NJ
06.2002 - 12.2006
- Monitored site access to ensure safety and security protocols were followed.
- Conducted regular safety inspections of premises and equipment for compliance.
- Responded to incidents, providing immediate assistance and reporting procedures.
- Managed surveillance systems, maintaining video records for security analysis.
- Trained employees on safety practices and emergency response procedures effectively.
- Collaborated with law enforcement during investigations and safety assessments.
- Implemented safety signage and barriers to enhance visibility of hazards.
- Maintained detailed logs of security activities, incidents, and inspections conducted.
- Investigated reports of theft, vandalism, or other criminal activities on the property.
- Enforced parking regulations by monitoring vehicle movement in parking lots.
- Ensured compliance with applicable federal, state, and local laws pertaining to health, safety, and security standards.
- Monitored surveillance equipment, identified suspicious activity, and reported incidents to law enforcement.
- Reviewed incident reports from staff members regarding any violations of safety protocols.
- Conducted security patrols of the premises to identify and address potential safety risks.
- Verified employee credentials before allowing access into restricted areas.
Education
High School Diploma -
Woodbridge Township Adult High School
Woodbridge Township06-2002
Skills
- Customer service
- Route optimization
- Vehicle inspection
- Hazardous materials handling
- Safety protocols compliance
- Data analysis
Languages
English
Native/ Bilingual
Pashto
Native/ Bilingual
Arabic
Professional
ASL
Professional
Timeline
Ambulatory Transport Provider
Procare Transportation & Language Services
06.2023 - Current
Ride Share Driver
Lyft
06.2023 - Current
Lab Transport
A1 Courier
01.2019 - 12.2020
Security Officer
United American Security LLC.
06.2016 - 12.2019
Medical Courier
HealthEx
06.2006 - 12.2016
Safety and Security Officer
FMI Trucking
06.2002 - 12.2006
High School Diploma -
Woodbridge Township Adult High School
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