Jalil Smith
Raleigh,NC
Summary
Retail management professional with over 10 years of experience in optimizing store operations and driving team performance in high-volume environments. Expertise in KPI tracking, conflict resolution, and inventory management. Proven track record of enhancing operational efficiency and fostering team development to achieve superior store results.
Overview
13
13
years of professional experience
Work History
Employment Program Manager (Operations & Retail)
Goodwill Industries
Raleigh, NC
12.2014 - 11.2025
- Managed daily retail operations, ensuring optimal floor readiness and sufficient staffing.
Coached teams to boost productivity and improve customer satisfaction.
Executed merchandising standards while maintaining precise inventory records.
Supported store performance through strategic labor planning and efficient operational execution.
Collaborated on hiring and onboarding processes, providing continuous performance coaching.
Ensured compliance with safety protocols and loss prevention measures.
Assistant Manager
Walmart
Chapel Hill & Clayton, NC
07.2012 - 12.2014
- Oversaw daily store operations across multiple departments to ensure efficiency.
- Guided associates in achieving sales, merchandising, and service objectives.
- Monitored KPIs to drive productivity enhancements and operational success.
- Coordinated staff schedules to optimize labor and meet customer needs.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
Education
General Education Studies -
Fayetteville State University
Fayetteville, NCSkills
- Retail operations management
- Team leadership and coaching
- Sales performance and KPIs
- Customer experience enhancement
- Labor planning and scheduling
- Inventory control and merchandising
- Shrink reduction and compliance strategies
- Hiring, training, and performance management
Target Role
Store Manager/Assistant Manger
Timeline
Employment Program Manager (Operations & Retail)
Goodwill Industries
12.2014 - 11.2025
Assistant Manager
Walmart
07.2012 - 12.2014
General Education Studies -
Fayetteville State University