Jalil Ward
Las Vegas
Summary
Dynamic professional with a proven track record at Zarella, excelling in customer service and team collaboration. Enhanced guest satisfaction by optimizing dining flow and training new hosts. Demonstrated adaptability and effective time management, contributing to a 20% increase in workflow efficiency. Skilled in reservation management systems and fostering a welcoming atmosphere.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
3
3
years of professional experience
Work History
Host/Crew Trainer
Zarella
02.2025 - 06.2025
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Managed reservations and seating arrangements to optimize dining flow.
- Collaborated with kitchen and waitstaff to ensure efficient service delivery.
- Assisted in training new hosts on operational procedures and standards.
- Coordinated team activities to enhance workflow efficiency and productivity.
- Managed reservations and waitlists using reservation management systems.
- Greeted and seated guests, ensuring a welcoming atmosphere.
Independent Contractor
WorkWhile
01.2024 - 02.2025
- Picking up different shifts for different companies and completing various tasks.
- Rail & Electronic Label Installation (Anderson Merchandisers)
- Inventory Scanner (Datascan)
- Parking Attendant (Beyond Logistics Services)
- Grocery Reset Merchandiser (Crossmark)
- Warehouse Associate (Veyer Logistics)
- Warehouse Associate (Veho)
- Pick & Pack (Hello Fresh/ Factor)
Library Assistant
Heartland Community College
01.2022 - 04.2023
- Assisted patrons in locating resources and utilizing library systems effectively.
- Managed circulation desk operations, including checkouts, returns, and fines processing.
- Organized library materials for optimal accessibility and efficient retrieval by users.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
Server
Medici
02.2022 - 03.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and ensured timely delivery of food and beverages.
- Trained new servers on menu knowledge and service protocols.
- Handled customer inquiries and resolved issues efficiently, enhancing satisfaction.
- Implemented suggestions for improving service efficiency, contributing to team performance enhancements.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associate of Arts - Psychology
Heartland Community College
Normal, IL05-2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
Accomplishments
- Achieved Employee of the Month through effectively training new employees.
Languages
English
Full Professional
Spanish
Elementary
Timeline
Host/Crew Trainer
Zarella
02.2025 - 06.2025
Independent Contractor
WorkWhile
01.2024 - 02.2025
Server
Medici
02.2022 - 03.2023
Library Assistant
Heartland Community College
01.2022 - 04.2023
Associate of Arts - Psychology
Heartland Community College
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