Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jalila Hajjoub

Houston

Summary

Dynamic trilingual sales and customer service professional with extensive experience in retail, security operations, and airport services. Currently serving as Sales Associate at Chicago O'Hare Duty Free, leveraging fluency in Arabic, French, and English to assist international travelers and drive sales. Proven expertise in customer engagement, security protocols, and emergency response across high-traffic environments. Skilled at building relationships with diverse clientele while delivering exceptional service and achieving sales goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales Associate

Chicago O'Hare Duty Free
09.2022 - 04.2025
  • Provide exceptional customer service to international travelers in fast-paced duty-free retail environment
  • Utilize trilingual communication skills (Arabic, French, and English) to assist diverse clientele
  • Drive sales by recommending products, demonstrating merchandise, and creating personalized shopping experiences
  • Process transactions accurately using POS systems while maintaining cash handling procedures
  • Maintain attractive merchandise displays and ensure proper stock levels on sales floor
  • Build rapport with customers to enhance satisfaction and encourage repeat business
  • Meet and exceed individual and team sales targets consistently
  • Address customer inquiries and resolve concerns promptly to ensure positive shopping experiences
  • Professional Security Officer | Allied Universal Security Services July 2022 – August 2023 | Chicago, IL
  • Protected corporate facilities by conducting regular patrols and monitoring surveillance systems across multiple high-profile downtown locations
  • Verified identification and managed access control to eliminate unauthorized visitors
  • Responded swiftly to emergency situations to minimize property damage and ensure personnel safety
  • Prepared comprehensive incident reports documenting security concerns, property damage, theft, and unusual activities or disturbances
  • Developed and implemented strategies to improve overall security operations within the organization

Station Attendant

ATS by OTS
02.2020 - 08.2022
  • Greeted passengers and provided assistance to ensure comfort and safety
  • Managed customer complaints professionally while maintaining excellent service standards
  • Inspected tickets for validity and ensured compliance with fare regulations
  • Provided information about local attractions, destinations, routes, and timetables to travelers
  • Train Station Attendant | ATS by OTS February 2019 – August 2022 | O'Hare International Airport, Chicago, IL
  • Facilitated sales of services and goods to passengers
  • Inspected and monitored fuel pumps and tanks for safe operations
  • Provided comprehensive information on routes, timetables, flight schedules, and terminal navigation
  • Assisted passengers requiring medical attention by performing CPR and basic first aid
  • Coordinated with transportation operators to maintain on-time service
  • Supported elderly, disabled, and injured passengers with boarding assistance
  • Managed seating arrangements to ensure regulatory compliance and passenger comfort
  • Built strong relationships with students, teachers, families, and regular commuters

Passenger Service Assistant

United Ground Express
03.2016 - 07.2020
  • Coordinated passenger check-in processes, ensuring timely and efficient service delivery.
  • Assisted passengers with baggage handling, resolving issues and enhancing customer satisfaction.
  • Monitored flight schedules and communicated updates to passengers for improved travel experience.
  • Trained new staff on operational procedures and customer service standards to ensure consistency.

Passenger Service Agent

Air Serv
02.2012 - 04.2016
  • Delivered exceptional customer service by addressing passenger inquiries and resolving issues promptly.
  • Coordinated check-in processes to ensure efficient boarding and timely departures.
  • Assisted passengers with baggage handling, ensuring adherence to safety regulations and policies.
  • Managed ticketing systems to facilitate smooth transactions and enhance customer experience.

Quality Inspector

Bigston Corporation
01.2010 - 05.2012
  • Inspected electronic products for quality assurance and compliance with standards
  • Received, repaired, cleaned, and packaged various electronic items
  • Maintained detailed quality control documentation and inspection results
  • Ensured all products met company specifications before distribution
  • Cook | Hayat Hotel September 2008 – December 2009 | Casablanca, Morocco
  • Prepared food items in compliance with recipes, portioning, and quality standards
  • Collaborated with kitchen team to deliver high-quality meals during peak service periods
  • Maintained consistency in baking through precise measuring, mixing, dividing, and shaping techniques
  • Adhered to waste control guidelines and food safety protocols

Education

Hospitality Diploma -

Institute of Hotels and Tourism Beni Mellal
01.2008

High School Diploma - undefined

Hassan 2 School
01.2006

Skills

  • Languages: Fluent in Arabic, French, and English
  • Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint)
  • POS Systems Sales & Service: Customer Engagement
  • Product Knowledge
  • Sales Closing
  • Upselling
  • Client Relations Security Expertise: Surveillance Monitoring
  • Access Control
  • Incident Reporting
  • Emergency Response Key Strengths: Multilingual Communication
  • Conflict Resolution
  • First Aid Certified
  • Detail-Oriented

Certification

  • CPR and Basic First Aid Certified
  • Security Operations Training (Allied Universal)
  • Emergency Response Procedures
  • Customer Service Excellence

Languages

Arabic
Native or Bilingual
English
Full Professional
French
Professional Working

Timeline

Sales Associate

Chicago O'Hare Duty Free
09.2022 - 04.2025

Station Attendant

ATS by OTS
02.2020 - 08.2022

Passenger Service Assistant

United Ground Express
03.2016 - 07.2020

Passenger Service Agent

Air Serv
02.2012 - 04.2016

Quality Inspector

Bigston Corporation
01.2010 - 05.2012

High School Diploma - undefined

Hassan 2 School

Hospitality Diploma -

Institute of Hotels and Tourism Beni Mellal

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