Hi, I’m
Jalilla Stewart
LA,CA
Summary
Highly motivated and results-oriented professional seeking a challenging position in sales or administration. With a strong background in customer service and a proven track record in exceeding targets, I am confident in my ability to contribute to the success of any organization.
Overview
11
years of professional experience
Work History
USC Credit Union
Member Relationship Specialist
01.2024 - 07.2024
Job overview
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Enhanced member satisfaction by effectively resolving complex issues and inquiries in a timely manner.
- Provided educational resources to members regarding financial management, budgeting, and credit-building strategies.
- Supported branch leadership in the execution of marketing campaigns and promotions aimed at attracting new members and increasing product adoption rates among existing clientele.
- Contributed to membership growth efforts by engaging prospective clients in conversations about their financial goals and how our services could support them in achieving those objectives.
- Strengthened member relationships through personalized service and proactive financial guidance.
- Increased new account openings and loan applications by offering tailored financial products to meet individual needs.
- Identified cross-selling opportunities through an in-depth understanding of members'' financial situations and needs.
- Achieved high levels of member satisfaction through empathetic listening and effective problem-solving skills.
- Operated in self-directed environment with minimal input to solve problems and implement resolutions.
- Maintained up-to-date knowledge on credit union products and services, allowing for accurate information sharing with members at all times.
Asurion
IN-HOME EXPERT
01.2018 - 01.2020
Job overview
- Demonstrated exceptional product knowledge and provided personalized solutions to customers in their homes, resulting in a significant increase in sales revenue. - Built strong relationships with customers, earning their trust and loyalty through exceptional service and attention to detail. - Utilized effective communication and negotiation skills to upsell and cross-sell products, consistently exceeding monthly sales targets. - Collaborated with a diverse team to develop innovative sales strategies and improve overall customer satisfaction.
Hulu
VIEWER EXPERIENCE ADVOCATE
01.2017 - 01.2018
Job overview
- Provided outstanding customer support through various channels, including phone, email, and chat, ensuring prompt and accurate resolution of inquiries and technical issues. - Utilized active listening skills to understand customer needs and tailor solutions, resulting in high customer satisfaction ratings. - Demonstrated strong problem-solving abilities by troubleshooting and resolving complex issues, effectively reducing customer churn. - Utilized CRM systems to document customer interactions and provide accurate and timely follow-up.
Wells Fargo
TELLER
01.2014 - 01.2016
Job overview
- Delivered excellent customer service by efficiently processing financial transactions, including deposits, withdrawals, and loan payments. - Developed a strong understanding of banking products and services, effectively cross-selling and promoting new offerings to meet customer needs. - Maintained cash drawers and balanced daily transactions with a high level of accuracy. - Received recognition for outstanding performance and consistently meeting sales goals.
Education
Crenshaw High School
GENERAL EDUCATION / DIPLOMA
West Los Angeles College
ASSOCIATES IN COMPUTER SCIENCE & TECHNOLOGY
Skills
- Highly Proficient in Microsoft Suite and Google Suite
- Cash handling
- Problem-Solving
- Computer Literacy
- Project Management Tools
- Proficient in CRM Systems
- Strong Communication
- Time Management
Timeline
Member Relationship Specialist
USC Credit Union
01.2024 - 07.2024
IN-HOME EXPERT
Asurion
01.2018 - 01.2020
VIEWER EXPERIENCE ADVOCATE
Hulu
01.2017 - 01.2018
TELLER
Wells Fargo
01.2014 - 01.2016
Crenshaw High School
GENERAL EDUCATION / DIPLOMA
West Los Angeles College
ASSOCIATES IN COMPUTER SCIENCE & TECHNOLOGY
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