Summary
Overview
Work History
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

Jasmina Alilovic

SCOTTSDALE,AZ

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

8
8
years of professional experience

Work History

Human Resources Manager

Great Wolf Lodge Resort
04.2021 - Current
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Recruited top talent to maximize profitability.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Liaised between multiple business divisions to improve communications.
  • Traveled extensively to multiple lodges within the region to facilitate training and grand openings.
  • Played key role in achieving successful openings, driving revenue growth, and enhancing brand reputation.

Training Manager

CVS Pharmacy
06.2021 - 10.2021
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Coordinated technical training and personal development classes for staff members.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.

Operations Manager

CVS Pharmacy
10.2020 - 04.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Senior Human Resources Business Partner

Robot-O Logistics LLC
07.2020 - 03.2021
  • Contracted for 9-month period to establish and implement comprehensive HR functions, policies, and procedures from inception.
  • Built HR framework, including recruitment, onboarding, employee relations, performance management, and compliance.
  • Collaborated with cross-functional teams to develop HR strategies aligned with organizational goals and industry best practices.
  • Designed robust compensation and benefits packages to attract top employees.
  • Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
  • Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
  • Collaborated with leadership to assess and improve policies across board.
  • Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.

Shift Supervisor

CVS Pharmacy
03.2020 - 06.2020
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Monitored team practices to establish high level of performance.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
  • Analyzed and evaluated team performance metrics to identify areas of improvement.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Analyzed sales figures and identified areas for improvement.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Human Resources Manager

Hilton
11.2018 - 03.2020
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Directed field training to enhance participants' skills.
  • Directed training programs and development paths for managers and supervisors.
  • Managed all exempt employee coaching, training, and performance improvement actions.
  • Developed surveys to identify training needs based on projected production processes and changes.

Front Desk Manager

Hilton
07.2017 - 11.2018
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Prepared weekly employee work schedules to meet operational needs.
  • Checked guests in out of hotel, made reservations, and processed payments.

Front Office Supervisor

Hilton
04.2015 - 07.2017
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Scheduled and assigned daily work and activities for team members.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Skills

  • Human Resources Operations - HR Strategy
  • Learning Strategies
  • Service-Orientation
  • Recruitment and Hiring
  • Onboarding, Training and Development
  • Microsoft Excel, Office, PowerPoint, OneNote & Outlook
  • Mentoring
  • Compliance
  • Payroll Completion
  • Benefits Programs
  • Employee Engagement Strategies
  • Policy Making and Enforcement

Accomplishments

  • Spirit of Blue Energy Award Winner
  • Commitment Award - Leader of the Quarter (Hilton)
  • Leader of the Quarter (GWL)
  • IGNITE Certificate Recipient
  • ELEVATE 1&2 Certificate Recipient

Affiliations

  • Arizona Hospitality Human Resources Associations - Secretary
  • Serbian Orthodox Church

Languages

Serbian
Native or Bilingual
Croatian
Professional Working
Macedonian
Elementary

Timeline

Training Manager

CVS Pharmacy
06.2021 - 10.2021

Human Resources Manager

Great Wolf Lodge Resort
04.2021 - Current

Operations Manager

CVS Pharmacy
10.2020 - 04.2021

Senior Human Resources Business Partner

Robot-O Logistics LLC
07.2020 - 03.2021

Shift Supervisor

CVS Pharmacy
03.2020 - 06.2020

Human Resources Manager

Hilton
11.2018 - 03.2020

Front Desk Manager

Hilton
07.2017 - 11.2018

Front Office Supervisor

Hilton
04.2015 - 07.2017

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Jasmina Alilovic