Jalin Dunn
Vacation Grace
Washington DC
Work Preference
Desired Job Title
Account ManagerCustomer Success ManagerSales Operations SpecialistOperations CoordinatorPartnership Manager
Work Type
Full TimeContract WorkConsultingGig Work
Location Preference
RemoteHybrid
Location:
Washington DC
Open to relocation:
No
Minimum Desired Compensation
$80000/yr
Important To Me
Career advancementWork-life balanceCompany CultureWork from home optionHealthcare benefits4-day work week
11
Years of experience
Growth, success, and operations management specialist with extensive experience in leading cross-functional teams and executing successful go-to-market strategies. Proficient in optimizing customer journeys and automating sales processes to enhance efficiency and growth. Experience working with remote teams and in startup environments, developing foundational sales strategy for partnerships (B:B:C), B2C, and B2B. Committed to leveraging data insights for strategic decision-making and long-term partnerships. Seeking a remote role in sales, success/account management, or operational leadership.
Work History
Sales & Product Manager
8 Months- Collaborated with C-Suite to develop and implement go-to-market strategy, aligning operational initiatives with business objectives.
- Managed full-cycle sales and engineered automated lead nurturing campaigns utilizing HubSpot and GoHighLevel to accelerate pipeline velocity and improve the overall customer journey.
- Scaled the platform's user base from 0 to 225 active members within 60 days by executing targeted B2C go-to-market strategies and ensuring comprehensive post-sale success.
- Integrated newly acquired enterprise accounts into active book of business, facilitating partner onboarding and retention while expanding accounts across regional fitness chains and boutique pilates studios.
- Directed the platform's transition from MVP to full commercial launch, designing the comprehensive user journey map and leading extensive QA, UAT, and functionality testing to guarantee a frictionless onboarding experience.
- Engineered data-driven presentational content to optimize sales demos, webinars, and partner alliances, translating complex product features into compelling value propositions for long-term client success.
Sales & Marketing Consultant
3 Years 4 Months- Design, develop, and execute short and long-term partnerships for companies in the tech startup, e-commerce, and retail spaces
- Utilized CRM data and email software to develop targeted email marketing campaigns across HubSpot, Constant Contact, Mail Chimp, and Brevo
- Worked alongside sales leaders to analyze and iterate sales strategy for new product GTM launches from data gathered by sales operation teams
- Acted as account executive to enhance closing methodologies, resulting in approximately 15% increase in client capture
- Managed cross-functional teams with project stakeholders to develop plans, scope, KPIs, outcomes, and milestones
- Assisted owners & developers in building web stores, selecting Shopify templates, integrating automations, adding 1500+ SKUs, creating payment gateways, testing user journey maps, implementing inventory tracking systems, and training staff on fulfillment and customer support
Jr. Account Exec.
6 Months- Managed sales cycle from initial contact to payment collection, facilitating smooth transitions at each stage
- Led and trained sales team of 6 reps; tracked KPIs, quota performance, and daily activities while scheduling weekly meetings to address support areas
- Meet daily outreach quotas (50-75 calls, emails, and/or messages, etc..)
- Collaborated with success and marketing teams on client maintenance and retention strategies
Sales Ops Coordinator & Business Development Mgr
1 Year 3 Months- Landed deal increasing ARR by 25% bringing in north of $250k/yr
- Improved overall revenue performance by 30% using software upgrades and bringing in new partnerships
- Streamlined Rx fulfillment process by implementing new software, reducing delivery window time and eliminating steps for confirming orders and their accuracy
- Led Parachute Health software implementation project across 5 locations, integrated over 20,000 patient records, trained staff on Parachute UI, and collaborated with accounting & compliance manager to synchronize payment gateways
- Onboard and add all new patients to our patient database (Brightree)
- Verify and confirm all patient insurance information & personal information
- Contacted insurance providers for approvals, corrected clerical errors, updated information, added visit notes/summary, and verified patient status
E-commerce Manager (Part-time)
2 Years 2 Months- Oversaw inventory management for 325+ SKUs to ensure product availability
- Managed purchasing, procurement, fulfillment, and customer support operations to streamline processes
- Conducted A/B testing for social media ad campaigns, tracked analytics, and optimized segmented email strategies
- Develop landing pages for ad campaigns
- Build sales funnel and retargeting methodologies
- Supported ownership in store acquisition through thorough due diligence analysis.
Outside Sales & Marketing Rep
2 Years 6 Months- Delivered in-home presentations for warm leads, achieving a 33% conversion rate.
- Canvassed prospective neighborhoods, engaging with at least 50 homeowners daily.
- Attended trade shows to enhance brand awareness and network with industry professionals, coordinating vendor table at partner locations.
Inside Sales Rep
5 Months- Processed 75 deals daily, contributing to team success in fast-paced environment
- Achieved weekly targets by delivering over 12 sets weekly to meet sales goals
- Managed customer inquiries regarding construction services and product offerings.
Education
Bachelor of Science - Business
"Either write something worth reading or do something worth writing."
Benjamin Franklin
Skills
Salesforce
Hubspot
Data Analysis
Content Marketing
Project Management
Strategic Planning
Market Research
Team Leadership
Client Management
Lead Generation
Decision Making
Budgeting
Account Management
Zendesk
Active Campaign
Mail Chimp
Go-to-market strategy
User journey mapping
Sales automation
Customer relationship management
Business model innovation
Product lifecycle management
Timeline
Sales & Product Manager
Vacation Grace
02.2026 - CurrentRead More
Sales & Marketing Consultant
Avante Consulting
11.2022 - 03.2026Read More
Jr. Account Exec.
CGI Digital
10.2022 - 04.2023Read More
Sales Ops Coordinator & Business Development Mgr
Capitol Medical Supply
06.2021 - 09.2022Read More
E-commerce Manager (Part-time)
Peachtree Orchard Comestics
05.2020 - 07.2022Read More
Outside Sales & Marketing Rep
Renewal by Andersen
04.2016 - 10.2018Read More
Inside Sales Rep
Ameritech Construction
10.2015 - 03.2016Read More
George Mason University
Bachelor of Science from Business
Read More