Jalinda Fletcher
Zachary,Louisiana
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
Work History
Sales Associate Specialist
Ups Store
07.2023 - Current
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
- Generated new leads by participating in community events and networking opportunities, resulting in higher foot traffic to the store.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
Hostess
MAMI's Mexican Restaurant
04.2021 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
No Degree - Human Resources Management
Baton Rouge Community College
Baton Rouge, LA05.2025
High School Diploma -
Zachary High School
Zachary, LA05.2023
Skills
- Organization and Time Management
- Greeting and Escorting Guests
- Hospitality Service Expertise
- Warm and Friendly
- Active Listening and Communication
- Monetary Transactions
Additional Information
References and Documentation upon request
Timeline
Sales Associate Specialist
Ups Store
07.2023 - Current
Hostess
MAMI's Mexican Restaurant
04.2021 - Current
No Degree - Human Resources Management
Baton Rouge Community College
High School Diploma -
Zachary High School
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