Jaline Lopez
Palmetto,FL
Summary
Dynamic professional with extensive experience as a Front Desk Receptionist at Dr. David Ashley and Associates, excelling in customer service and appointment scheduling. Recognized for enhancing client satisfaction through meticulous attention to detail and effective problem-solving. Proven ability to foster a welcoming environment while managing high-volume inquiries and ensuring operational efficiency.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Dedicated front desk with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Eager to learn Dentistry Assisting work!
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist / Dental Assistant
Dr. David Ashley and Associates
01.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Greeted visitors warmly, creating positive first impression of organization.
Manager on Duty
Taco Bell
11.2021 - 04.2025
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Bayshore High School
Bradenton, FLAssociate of Arts - Anesthesiologist
State College of Florida
Bradenton, FLNo Degree - Dental Assistant Schooling
Smile Smart Dentistry
Bradenton, FL12-2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Complex Problem-solving
- Initiative-taking
- Skilled in Dentrix Ascend
- Multi-line telephone systems
- Call routing
- Mail sorting
- Basic accounting
- Word processing
- Bookkeeping
- Multitasking and organization
- Email correspondence
- Office supplies ordering
Languages
English
Full Professional
Certification
EFDA Certification, Smile Smart Dentistry - Dec 2024
Dental Radiology Certification- Dec 2024
CRP Certification - Dec 2024
Timeline
Front Desk Receptionist / Dental Assistant
Dr. David Ashley and Associates
01.2025 - Current
Manager on Duty
Taco Bell
11.2021 - 04.2025
High School Diploma -
Bayshore High School
Associate of Arts - Anesthesiologist
State College of Florida
No Degree - Dental Assistant Schooling
Smile Smart Dentistry
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