Jalique Bryant-Robertson

• Scheduled and managed patient appointments, follow-ups, and referrals to optimize physician availability.

• Greeted patients, answered phone calls, and addressed inquiries with professionalism and confidentiality.

• Maintained electronic health records, ensuring accurate patient details.

• Assisted doctors by organizing patient charts, transcribing medical documents, and handling correspondence.

• Verified insurance coverage, processed authorizations, and handled billing and coding tasks.

• Coordinated communication between patients, healthcare providers, and insurance companies to ensure seamless care.

• Managed office supplies, maintained organized filing systems, and ensured smooth front-desk operations.

• Maintained thorough documentation of all clinical interventions, ensuring accurate records for continuity of care and regulatory compliance.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
• Conducted regular audits of documentation accuracy within the practice management software, addressing discrepancies promptly for better data integrity.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Regularly exceeded daily sales and product add-on quotas.
• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided primary customer support to internal and external customers in fast-paced environment.