Jalisa Abercrombie
Maple Heights,OH
Summary
Skilled in analyzing and improving computer systems to enhance business operations. Experience includes identifying system requirements, designing solutions, and integrating software applications to optimize workflow and increase efficiency. Strengths encompass strong analytical skills, adept problem-solving abilities, and proficiency in developing user-friendly solutions. Contributed to significant improvements in system functionality and user satisfaction in previous roles. Resourceful professional in the field of computer systems analysis, known for high productivity and efficient task completion. Specialize in system design optimization, data analysis, and network security management. Excel at problem-solving, teamwork, and effective communication to navigate complex projects and deliver results.
Overview
9
9
years of professional experience
Work History
Senior Service Advocate
Farmers Insurance Company
Independence, OH
03.2019 - Current
- Apply advanced computer and customer service skills to develop successful solutions by continuing to build a personal skill set.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs. To provide a positive customer experience.
- Manage multiple calls and/or chats daily from peers, customers, and agents with a positive attitude, focusing on customer satisfaction.
- Analyze, research, and clarify billing and underwriting inquiries about auto and commercial policies.
- Process policy endorsement and resolve complex billing issues.
- Provide the agent with a workaround for errors displaying during the quoting process.
Teller II
Third Federal Savings and Loan
University Heights, OH
06.2016 - 03.2019
- Provided banking services to new and existing customers in an efficient and reliable manner.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Executed wire transfers, stopped payments, and account transfers.
- Assisted customers with achieving goals.
- Assisted with vault reconciliation and maintenance.
Education
IT & Network Administration -
Valley College
Cleveland, OH05-2025
Skills
- Customer Account Management
- Customer experience
- Data analysis
- Conflict resolution skills
- Knowledge of financial software
- Microsoft Office
- Insurance underwriting
- AS400/Point system
- Salesforce
- Research
- Computer skills
- Investigate
- Detail-oriented
- Technical support
- Documentation skills
- Quality assurance
- Data confidentiality
- Network troubleshooting
Timeline
Senior Service Advocate
Farmers Insurance Company
03.2019 - Current
Teller II
Third Federal Savings and Loan
06.2016 - 03.2019
IT & Network Administration -
Valley College
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