- Personal Development and Self-Improvement
- I enjoy helping others and giving back to the community
- Passionate about balancing physical health with mental and emotional wellness
Jalisa Bird
Saint George,UT
Summary
Dedicated and trustworthy customer service specialist with over 10 years of experience. Skilled at mathematics, thinking on my feet, and solving any potential customer issues that arise. Proficient in inventory control, merchandising, and staff training. Authorized to work in the US for any employer
Overview
16
16
years of professional experience
Work History
Front Desk Manager
Pecan Valley Resort
07.2025 - Current
- Managed daily front desk operations, ensuring exceptional guest service and satisfaction.
- Supervised front desk staff, providing training and support to enhance performance and efficiency.
- Coordinated check-in and check-out processes, improving workflow and reducing wait times for guests.
- Implemented new reservation systems, streamlining operations and enhancing data accuracy.
- Developed standard operating procedures to ensure consistent service quality across all shifts.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Kept accounts in balance and ran daily reports to verify totals.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
Server/Bartender
Koral Kafe and Entertainment
02.2025 - 10.2025
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Managed multiple tables efficiently, enhancing guest satisfaction and dining experience.
- Trained new servers on menu items, service protocols, and point-of-sale systems.
- Monitored inventory levels, assisting in ordering supplies to maintain operational efficiency.
- Upsold menu items and daily specials, contributing to increased sales revenue.
- Resolved customer complaints promptly, ensuring positive dining experiences for all guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Mixologist/Server
BigShots Golf
08.2023 - 02.2024
- Handle large volume of customers while keeping organized orders
- Opening and Closing the bar by filling out paperwork, tracking inventory, and making sure everything was stocked and pristine
- Handling money and running a detailed report at the end of every shift
- Training new employees and overseeing their progress
- Deep cleaning and maintaining the cleanliness of the establishment
Front Desk Receptionist
The Gray Dog
10.2022 - 02.2023
- Check clients in and out while maintaining cleanliness and inventory
- Make phone calls and arranging appointments
- Communicating and helping the Groomers with their grooms
- Closing down the shop at the end of the day, including: sweeping, mopping, disinfecting kennels
- Taking trash out, and counting the drawer
- If there's downtime, switching over laundry and folding towels
Manager
Pictures with Santa
11.2012 - 12.2013
- Responsible for hiring and directing employees and running a Santa set
- Hiring employees and organizing the schedule
- Using computer and equipment with each customer
- Setting up a full set at he beginning of the season and taking it all down in a precise order at the end of the season
- Keeping everyone on a schedule daily, including Santa Clause
- Offering different photo packages and knowing what benefits each one had, including online packages
- Handling money
- Opening and closing the set and the equipment we used
Sales Associate
Motherhood Maternity
09.2009 - 03.2010
- Responsible for dressing and helping customers and managing inventory
- Customer Service
- Completed unpacking of inventory daily
- Greeted and dressed customers
- Cleaned dressing rooms and fixed clothes racks
- Closing paperwork and store routines
Education
No Degree - Applied Psychology
Dixie State College
St. George, UTSkills
- Guest service excellence
- Front desk operations
- Staff training programs
- Daily financial reporting
- Operational efficiency improvement
- Time management skills
- Multi-tasking capabilities
- Cleanliness standards maintenance
- Problem-solving skills
- Staff supervision
Interests
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Manager
Pecan Valley Resort
07.2025 - Current
Server/Bartender
Koral Kafe and Entertainment
02.2025 - 10.2025
Mixologist/Server
BigShots Golf
08.2023 - 02.2024
Front Desk Receptionist
The Gray Dog
10.2022 - 02.2023
Manager
Pictures with Santa
11.2012 - 12.2013
Sales Associate
Motherhood Maternity
09.2009 - 03.2010
No Degree - Applied Psychology
Dixie State College