Jalisa Bright
Southfield
Summary
Results driven and outgoing Retail Sales Professional with over 3 years of hands-on-experience providing exceptional customer service and achieving sales targets in fast-paced retail environments. Adept at building customer relationships, uncovering needs, and recommending tailored solutions. Skilled in product demonstrations and leveraging digital tool and accessories to enhance the customer experience. Passionate about delivering exceptional service, collaborating with team members, and thriving in competitive sales settings.
Overview
4
4
years of professional experience
Work History
Ramp Agent
Delta Air Lines, Inc
Romulus, MI
09.2024 - 01.2026
- Communicated with flight crews regarding aircraft status and requirements.
- Assisted in adhering to airline protocols for on-time departures.
- Coordinated baggage handling to ensure timely loading and unloading.
Retail Sales Consultant
Verizon
Canton, MI
08.2023 - 08.2024
- Delivered exceptional customer experiences by engaging customers, identifying needs, and recommending personalized solutions.
- Consistently met or exceeded individual and team sales goals through solution-based selling and effective product demonstrations
- Built strong customer relationships to increase repeat business, retention, and brand loyalty.
Front Desk Receptionist
Four Seasons Hotels and Resorts
Atlanta, GA
07.2022 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Coordinated guest requests with various departments to enhance service delivery.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
High School Diploma -
Cass Technical High School
Detroit, MISpelman College
Atlanta, GASkills
- Customer-Focused Sales
- Solution-Based Selling
- Wireless Products & Services
- Product Demonstrations
- Upselling & Cross-Selling
- Objection Handling
- Sales Goal Oriented
- Relationship Building
- Team Collaboration
- Active Listening
- Adaptability in Fast-Paced Environments
- Multitasking
- Personable
- Performance-Driven Mindset
Timeline
Ramp Agent
Delta Air Lines, Inc
09.2024 - 01.2026
Retail Sales Consultant
Verizon
08.2023 - 08.2024
Front Desk Receptionist
Four Seasons Hotels and Resorts
07.2022 - 12.2022
High School Diploma -
Cass Technical High School
Spelman College