JaLisa Brown
Pocatello,ID
Summary
Results-driven Finance & Operations Specialist with a proven track record in project management and cross-functional communication. Skilled in enhancing operational efficiency and driving customer satisfaction through strategic planning and team leadership.
Overview
20
20
years of professional experience
Work History
Finance & Operations Specialist
Big Dog Solar
Pocatello, ID
08.2018 - Current
- Began in the Satellite Sales Division selling Dish, DirecTV, TruFiber, and internet services through phone sales, retail sales, and promotional events.
- Managed inbound and outbound customer communications, lead generation, collections, and account follow-up.
- Served as Solar Project Manager, providing customers with ongoing project updates and ensuring smooth project progression.
- Qualified prospective customers and scheduled appointments for solar consultants.
- Promoted to Appointment Setting Manager, supervising a team of three appointment setters supporting nine solar representatives.
- Transitioned into solar finance operations, managing collections, cash-pay accounts, financing coordination, and project support.
- Assisted service and project teams to resolve customer concerns and maintain project timelines.
- Consistently supported multiple departments to improve customer satisfaction and operational efficiency.
General Manager
Wienerschnitzel
West Jordan, UT
01.2018 - 05.2020
- Oversaw daily operations, ensuring high standards of food quality and customer service.
- Developed and implemented staff training programs to enhance team performance and efficiency.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, driving strategic decisions for promotional campaigns.
- Managed all daily restaurant operations while working closely with ownership.
- Supervised and developed a team of 12 employees.
- Conducted hiring, onboarding, training, scheduling, and performance management.
- Managed inventory ordering, cash handling, and bank deposits.
- Opened and closed the business and ensured compliance with company standards.
- Maintained high levels of customer service and operational efficiency.
Call Center Supervisor
Swire Coca-Cola USA
Draper, UT
01.2013 - 08.2017
- Oversaw daily operations, ensuring team adherence to call center protocols and performance standards.
- Mentored team members, fostering a culture of continuous improvement and professional development.
- Implemented quality assurance processes to enhance customer service experiences across all interactions.
- Analyzed performance metrics, identifying trends and opportunities for operational efficiency enhancement.
- Supervised a team of 12+ employees within the Corporate Call Center.
- Conducted annual performance evaluations and weekly coaching sessions.
- Managed recruiting, hiring, onboarding, and training for new employees.
- Trained representatives on order entry, service procedures, and customer support processes.
- Administered weekly payroll and managed employee schedules and time-off requests.
- Conducted weekly team meetings and performance reviews.
- Monitored productivity metrics, call volumes, and sales performance.
- Managed escalated customer issues and ensured timely resolution.
- Coordinated with service managers, accounting departments, office managers, and division leadership.
- Maintained confidential employee and customer information.
- Consistently exceeded company goals through employee development and process improvement initiatives.
Psychiatric Technician /Licensed Practical Nursing Student
Safe Haven Hospital
Pocatello, ID
09.2010 - 10.2012
- Administered medication and monitored patient responses to ensure safety and compliance with treatment plans.
- Conducted therapeutic activities and group sessions to promote mental health recovery and social interaction.
- Assisted in crisis intervention, employing de-escalation techniques to manage challenging behaviors effectively.
- Collaborated with multidisciplinary teams to develop individualized care plans tailored to patient needs.
- Documented detailed behavioral observations and patient progress reports.
- Assisted patients with activities of daily living (ADLs).
- Organized and facilitated patient activities and therapeutic programs.
- Trained new employees on procedures and patient care standards.
- Served as ward clerk and transportation driver.
- Assisted with employment application processing and administrative support duties.
Stuff Line Operator / Tipper Tie Operator /Mixer Operator
West Liberty Foods LLC
Tremonton, UT
07.2007 - 09.2012
- Operated production line machinery to ensure efficient processing of food products.
- Monitored quality control standards, ensuring compliance with safety regulations and product specifications.
- Collaborated with team members to streamline workflows and enhance overall productivity on the line.
- Conducted routine maintenance on equipment, minimizing downtime and maintaining operational efficiency.
- Operated food processing and production equipment safely and efficiently.
- Performed equipment repairs and preventive maintenance.
- Recorded production data, waste metrics, downtime information, and operational reports.
- Participated in special projects focused on production improvements.
- Served on the Medical Team and Safety Team.
- Led a team of 10 employees and assisted with training initiatives.
- Maintained Iowa Food Handler certification and forklift certification.
- Conducted customer tours and explained production processes.
- Demonstrated strong mechanical aptitude and ability to operate a variety of food processing equipment.
Technician
Young Electric Sign Company (YESCO)
Logan, UT
10.2006 - 08.2007
- Operated and maintained electrical equipment for sign fabrication and installation.
- Diagnosed and repaired electrical issues in signage systems efficiently.
- Collaborated with team members to ensure timely project completion and high-quality standards.
- Implemented safety protocols to minimize risks during installation processes.
- Soldered circuit boards for electric signs.
- Assisted with coating and wave soldering machine operations.
- Supported quality control inspections and data collection processes.
- Maintained production standards and quality requirements.
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
Timeline
Finance & Operations Specialist
Big Dog Solar
08.2018 - Current
General Manager
Wienerschnitzel
01.2018 - 05.2020
Call Center Supervisor
Swire Coca-Cola USA
01.2013 - 08.2017
Psychiatric Technician /Licensed Practical Nursing Student
Safe Haven Hospital
09.2010 - 10.2012
Stuff Line Operator / Tipper Tie Operator /Mixer Operator
West Liberty Foods LLC
07.2007 - 09.2012
Technician
Young Electric Sign Company (YESCO)
10.2006 - 08.2007