Jalisa Carter
Holly Springs,MS
Summary
Dedicated professional with passion for working with children at multiple grade levels. Highly proficient in leading recreational and educational activities when providing head teachers support in all aspects of classroom management. Accomplished in building long-lasting relationships with students, parents and colleagues.
Overview
17
17
years of professional experience
Work History
Tech Expert
Asurion
Nashville, TN
03.2024 - Current
- Maintained updated knowledge through continuing education and advanced training.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Completed routine maintenance and repair.
- Exceeded customer satisfaction by finding creative solutions to problems.
Tutor
Freelacer
Holly Springs, MS
10.2007 - Current
- Prepared and administered tests to assess student understanding of course material.
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Demonstrated various teaching techniques to engage students in the learning process.
Human Resources Manager
Home Instead
Oxford, Mississippi
08.2021 - 01.2024
- Implemented organizational change initiatives effectively while minimizing disruption in operations
- Ensured compliance with federal, state and local employment laws.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
Material Handler
McKesson
Olive Branch, Mississippi
02.2020 - 08.2021
- Supported other warehouse personnel in completing tasks efficiently.
- Reported any malfunctions or damages of material handling equipment promptly.
- Organized warehouse shelves, racks, and bins for proper storage of materials.
Call Center Team Lead
Crisp Connections
Germantown, Tennessee
02.2017 - 07.2020
- Analyzed customer feedback surveys to identify areas of improvement.
- Conducted regular performance reviews of team members.
- Provided technical support related to phone systems or software applications used by agents.
- Managed day-to-day operations within the call center environment.
- Maintained up-to-date knowledge of products, services, policies, and procedures.
Skills
- Information Security
- Network Architecture
- Machine Learning
- IT service management
- Group tutoring
- Records Management
- Educational feedback
- Homework Assistance
- Reading Comprehension
- Student Evaluation
Timeline
Tech Expert
Asurion
03.2024 - Current
Human Resources Manager
Home Instead
08.2021 - 01.2024
Material Handler
McKesson
02.2020 - 08.2021
Call Center Team Lead
Crisp Connections
02.2017 - 07.2020
Tutor
Freelacer
10.2007 - Current