Jalisa Carter-Crawford
Atlanta,GA
Summary
Dynamic Operations Manager with experience optimizing processes and leading cross-functional teams to drive efficiency, productivity, and profitability in various industries. Known for implementing innovative solutions that reduce costs, improve quality standards, and streamline operations. A collaborative leader with excellent communication skills and a proven track record of achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Operations Manager
Pour Up Atlanta
Atlanta, GA
10.2023 - Current
- Assist is overseeing daily operations for mobile bartending services, ensuring seamless event setup, beverage preparation, and customer satisfaction.
- Manage a team of mixologists and support staff, coordinating schedules, training, and event assignments.
- Collaborate with event planners and clients to customize beverage menus, enhancing guest experiences at corporate, private, and large-scale events.
- Ensure compliance with local alcohol regulations and safety standards, maintaining a 100% compliance rate.
- Handled logistics and transport coordination for mobile bar equipment, ensuring timely setup and teardown at venues.
House Director
The Green House Entrepreneurship & Wellness Center
Lithia Springs, GA
01.2024 - 06.2024
- Maintained cleanliness and organization ensuring all common areas (lounges, meeting rooms, kitchen) were clean, orderly, and stocked with supplies.
- Identified maintenance issues and coordinated with service providers for repairs, equipment maintenance, and improvements.
- Ensured workspaces and meeting rooms are properly arranged and available for use, adjusting layouts for special events when necessary.
- Welcomed and onboarded new members giving tours, explained policies, and helped integrate new members into the space
- Organized events, networking opportunities, and/or workshops to create a sense of community among members.
- Managed the budget for supplies, events, and maintenance costs, ensuring expenditures stayed within limits.
- Oversaw the membership process, ensuring payments are up to date and tracking occupancy levels.
- Manage internal and external events, including room reservations, logistics, and catering if necessary.
Customer Service Representative
Aetna, a CVS Health
Hartford, CT
04.2023 - 10.2023
- Engaged with healthcare providers, including physicians, clinics, and hospitals, to provide prompt and accurate support regarding Aetna/CVS insurance plans, benefits, and claims inquiries.
- Collaborated with cross-functional teams, including claims processing and network management, to ensure seamless service delivery and timely issue resolution for providers.
- Effectively documented all provider interactions and inquiries in the CRM system, maintaining accurate records and facilitating follow-up actions as required.
- Participated in regular training sessions to stay updated on industry regulations, policy changes, and new healthcare offerings, ensuring up-to-date and accurate information for providers.
- Maintained a positive and professional demeanor while handling challenging provider interactions, effectively diffusing tense situations, and leaving a positive impression.
Sr. Customer Service Representative
Vacasa Vacation Rentals
Portland, OR
06.2021 - 11.2022
- Consistently achieved individual and team productivity goals, contributing to overall company success.
- Demonstrated exceptional multitasking abilities while maintaining accuracy and efficiency in off-boarding owner accounts.
- Developed a comprehensive understanding of various departments, including reservations, property services, and guest experience.
- Successfully resolved urgent issues to ensure a seamless customer experience.
- Actively participated in ongoing training sessions, enhancing skills and contributing to personal and professional growth.
- Provided mentorship and guidance to Customer Experience Agents, assisting with complex customer inquiries and challenges.
- Maintained respectful and dignified communication with all guests and owners, ensuring positive interactions.
Merchandise Selector
MSC
Mableton, GA
11.2020 - 04.2021
- Received and processed customer orders by selecting merchandise from storage areas.
- Verified accuracy of merchandise selected against customers' orders.
- Loaded merchandise onto pallets or shelves in preparation for shipment.
Tax Specialist
Cobb County Tax Commissioner's Office
Marietta, GA
01.2020 - 09.2020
- Utilized multiple research tools and databases consisting of records from Superior Court, Water System, GA Driver Record, and Integrated Vehicle Enterprise System (DRIVES), Elections and Registrations, and LexisNexis.
- Processed registrations, tags, titles, and/or disabled placards, renewals, special requests and requests for prestige plates, and maintained related documentation and files.
- Analyzed, interpreted, and evaluated home exemption qualifications by verifying identification, proof of residency, correct ownership, and other documentation.
- Performed cashier duties, calculated various taxes and fees, assed penalties, balanced cash to documentation and to cash, check, credit and debit transactions.
Sr. Driver Examiner/Team Leader
Department Of Drivers Services
Marietta, GA
04.2014 - 01.2020
- Verified customer records of citizen and non-citizen document validity for requirements and documentation daily by applying various laws, rules, and regulations.
- Ensured drawer tills were properly changed for the next business day, prepared nightly bank deposits, and maintained the safe.
- Evaluated applications, documents, and maintained records to gather information about eligibility.
- Administered driving and motorcycle examinations according to state laws and regulations.
- Assisted in training and verifying new employees with daily center operations, materials, and guidelines.
Education
Bachelor's of Interdisciplinary Studies I - Clinical Health Informatics
Georgia State University
Atlanta, GA08-2019
Skills
- Health and Safety Compliance
- Emotional Intelligence
- Administrative Tasks
- Teamwork & Leadership
- Microsoft Office
- CRM Systems
- Notary Public
- Adaptability
References
References available upon request.
Timeline
House Director
The Green House Entrepreneurship & Wellness Center
01.2024 - 06.2024
Operations Manager
Pour Up Atlanta
10.2023 - Current
Customer Service Representative
Aetna, a CVS Health
04.2023 - 10.2023
Sr. Customer Service Representative
Vacasa Vacation Rentals
06.2021 - 11.2022
Merchandise Selector
MSC
11.2020 - 04.2021
Tax Specialist
Cobb County Tax Commissioner's Office
01.2020 - 09.2020
Sr. Driver Examiner/Team Leader
Department Of Drivers Services
04.2014 - 01.2020
Bachelor's of Interdisciplinary Studies I - Clinical Health Informatics
Georgia State University