Jalisa Carter-Crawford
Mableton,GA
Summary
Dynamic operations and leadership professional with over 10 years of experience in team management, process optimization, and compliance assurance within fast-paced environments. Expertise includes supervising staff, assisting with fleet operations, and cultivating strong vendor and client relationships. Proven track record in resolving complex challenges, leading cross-functional initiatives, and driving continuous improvements in safety, service quality, and operational efficiency. Proficient in balancing strategic oversight with hands-on problem-solving to align with organizational goals and achieve consistent results.
Overview
11
11
years of professional experience
Work History
Operations Site Lead
Transdev
05.2025 - Current
- Train, coach, and support team members to uphold high standards of safety, service quality, and compliance.
- Streamline communication between management, clients, engineers, and the public to ensure timely updates and service resolution.
- Investigate and resolve incidents, accidents, and customer complaints while ensuring accurate documentation and adherence to safety protocols.
- Coordinate dispatch operations, fleet maintenance, and vendor relationships to support efficient vehicle deployment and daily operational continuity.
Autonomous Vehicle Operator
TRANSDEV US
03.2025 - 05.2025
- Uphold stringent safety protocols both within and outside autonomous vehicle environments.
- Demonstrate effective communication with management, team members, engineers, and the general public.
- Adhere to established diagnostic procedures for troubleshooting driver support modules.
- Collaborate efficiently with both individual and small team settings, ranging from 2 to 10 members.
- Adapt swiftly to dynamic, high-pressure situations while maintaining performance standards.
Operations Manager
POUR UP ATLANTA
10.2023 - Current
- Assist in overseeing daily operations for mobile bartending services, ensuring seamless event setup, beverage preparation, and customer satisfaction.
- Manage a team of mixologists and support staff, coordinating schedules, training, and event assignments.
- Collaborate with event planners and clients to customize beverage menus, enhancing guest experiences at corporate, private, and large-scale events.
- Ensure compliance with local alcohol regulations and safety standards, maintaining a 100% compliance rate.
- Handled logistics and transport coordination for mobile bar equipment, ensuring timely setup and teardown at venues.
House Director
THE GREEN HOUSE ENTREPRENEURSHIP & WELLNESS CENTER
01.2024 - 06.2024
- Maintained cleanliness and organization ensuring all common areas (lounges, meeting rooms, and kitchen) were clean, orderly, and stocked with supplies.
- Identified maintenance issues and coordinated with service providers for repairs, equipment maintenance, and improvements.
- Welcomed and on boarded new members giving tours, explained policies, and helped integrate new members into the space.
- Organized events, networking opportunities, and/or workshops to create a sense of community among members.
- Managed the budget for supplies, events, and maintenance costs, ensuring expenditures stayed within limits.
- Oversaw the membership process, ensuring payments are up to date and tracking occupancy levels.
- Manage internal and external events, including room reservations, logistics, and catering if necessary.
Remote Customer Service Representative
AETNA, A CVS HEALTH COMPANY
04.2023 - 10.2023
- Engaged with healthcare providers, including physicians, clinics, and hospitals, to provide prompt and accurate support regarding Aetna/CVS insurance plans, benefits, and claims inquiries.
- Collaborated with cross-functional teams, including claims processing and network management, to ensure seamless service delivery and timely issue resolution for providers.
- Effectively documented all provider interactions and inquiries in the CRM system, maintaining accurate records and facilitating follow-up actions as required.
- Participated in regular training sessions to stay updated on industry regulations, policy changes, and new healthcare offerings, ensuring up-to-date and accurate information for providers.
- Maintained a positive and professional demeanor while handling challenging provider interactions, effectively diffusing tense situations, and leaving a positive impression.
Remote Sr. Customer Service Representative
VACASA VACATION RENTALS
06.2021 - 11.2022
- Consistently achieved individual and team productivity goals, contributing to overall company success.
- Demonstrated exceptional multitasking abilities while maintaining accuracy and efficiency in off-boarding owner accounts.
- Developed a comprehensive understanding of various departments, including reservations, property services, and guest experience.
- Successfully resolved urgent issues to ensure a seamless customer experience.
- Actively participated in ongoing training sessions, enhancing skills and contributing to personal and professional growth.
- Provided mentorship and guidance to Customer Experience Agents, assisting with complex customer inquiries and challenges.
- Maintained respectful and dignified communication with all guests and owners, ensuring positive interactions.
Merchandise Selector
MSC
11.2020 - 04.2021
- Received and processed customer orders by selecting merchandise from storage areas.
- Verified accuracy of merchandise selected against customers' orders.
- Loaded merchandise onto pallets or shelves in preparation for shipment.
Tax Specialist
COBB COUNTY TAX COMMISSIONER'S OFFICE
01.2020 - 09.2020
- Utilized multiple research tools and databases consisting of records from Superior Court, Water System, GA Driver Record, and Integrated Vehicle Enterprise System (DRIVES), Elections and Registrations, and LexisNexis.
- Processed registrations, tags, titles, and/or disabled placards, renewals, special requests and requests for prestige plates, and maintained related documentation and files.
- Analyzed, interpreted, and evaluated home exemption qualifications by verifying identification, proof of residency, correct ownership, and other documentation.
- Performed cashier duties, calculated various taxes and fees, assed penalties, balanced cash to documentation and to cash, check, credit and debit transactions.
Sr. Driver Examiner/Team Leader
DEPARTMENT OF DRIVERS SERVICES
04.2014 - 01.2020
- Verified customer records of citizen and non-citizen document validity for requirements and documentation daily by applying various laws, rules, and regulations.
- Ensured drawer tills were properly changed for the next business day, prepared nightly bank deposits, and maintained the safe.
- Evaluated applications, documents, and maintained records to gather information about eligibility.
- Administered driving and motorcycle examinations according to state laws and regulations.
- Assisted in training and verifying new employees with daily center operations, materials, and guidelines.
Education
Bachelor's of Interdisciplinary Studies - Clinical Health Informatics
Georgia State University
Atlanta, GA08.2019
Skills
- Team Leadership & Training
- Client Support & Conflict Resolution
- Safety Compliance Knowledge
- Fleet & Vendor Management
- Mentoring & Coaching
- Administrative & Compliance Oversight
- Microsoft Office & Google Workspace
- Adaptability & Emotional Intelligence
- Notary Public
Timeline
Operations Site Lead
Transdev
05.2025 - Current
Autonomous Vehicle Operator
TRANSDEV US
03.2025 - 05.2025
House Director
THE GREEN HOUSE ENTREPRENEURSHIP & WELLNESS CENTER
01.2024 - 06.2024
Operations Manager
POUR UP ATLANTA
10.2023 - Current
Remote Customer Service Representative
AETNA, A CVS HEALTH COMPANY
04.2023 - 10.2023
Remote Sr. Customer Service Representative
VACASA VACATION RENTALS
06.2021 - 11.2022
Merchandise Selector
MSC
11.2020 - 04.2021
Tax Specialist
COBB COUNTY TAX COMMISSIONER'S OFFICE
01.2020 - 09.2020
Sr. Driver Examiner/Team Leader
DEPARTMENT OF DRIVERS SERVICES
04.2014 - 01.2020
Bachelor's of Interdisciplinary Studies - Clinical Health Informatics
Georgia State University
Similar Profiles
Bedher SierraBedher Sierra
Bus Operator at TransdevBus Operator at Transdev
Sebastain DicksonSebastain Dickson
College shuttle driver at TransdevCollege shuttle driver at Transdev
Jorge Luis RoasJorge Luis Roas
Area Operations Manager at TransdevArea Operations Manager at Transdev
Christal FezziaChristal Fezzia
Medical Assistant at Arthritis and Rheumatology Center, PCMedical Assistant at Arthritis and Rheumatology Center, PC
Latesha CoxLatesha Cox
Owner Operator at GIS Trucking LLCOwner Operator at GIS Trucking LLC