Jalisa Chapman

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• Followed all relevant traffic laws and safety regulations.
• Delivered over 25 packages in a delivery block.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
• Completed on-time deliveries by choosing best and most efficient routes.
• Minimized company liability and risks to loads by obeying traffic laws.
• Successfully avoided time delivery delays by carefully planning best routes.
• Communicated with customers to provide delivery updates and confirm delivery locations.
• Inspected load security and checked for damages.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Delivered packages to customer doorsteps and business offices.
• Loaded and unloaded various delivery vehicles with correct order and balancing.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Manage over 50 customer calls per day
• Increased efficiency and team productivity by promoting operational best practices.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Investigated and resolved customer inquiries and complaints quickly.
• Processed customer service orders promptly to increase customer satisfaction.
• Delivered prompt service to prioritize customer needs.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
• Collected co-payments or full payments from customers.
• Resolved third-party billing, computer system and customer service issues.
• Set up and modified patient profiles to include current medications and insurance details.

• Maintained optimal supply levels to meet daily and special cleaning needs.
• Cleaned equipment and machinery to maintain in optimum working condition.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Replaced and refilled paper towel and toilet paper dispensers for users convenience.
• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Followed safety protocols and safe use of protective gear to prevent injury to self and others.

• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Processed and filled over 30 prescriptions per day
• Managed opening and closing duties for pharmacy.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
• Counted and labeled prescriptions with correct item and quantity.
• Collected co-payments or full payments from customers.
• Counted, measured and compounded medications following standard procedures.
• Resolved third-party billing, computer system and customer service issues.
• Set up and modified patient profiles to include current medications and insurance details.

Medical clinical assisting education prepares students to perform administrative and clinical procedures for employment in a physician’s office, clinic, hospital or other clinical/medical setting. Curriculum prepares student to be competent, entry-level medical assistants in the cognitive (knowledge), psychomotor (skills) and affective (behavior) learning domains.