Jalisa Cook
Atlanta,United States
Overview
10
10
years of professional experience
1
1
Certification
Work History
Coordinator
Emory
01.2019 - Current
- Supports one or more program within Transportation and Parking Services TPS transportation parking and fleet programs. Serves departmental customers to identify appropriate permit and commute alternative program also fleet product and service needs.
- Answers inquiries from faculty staff students’ healthcare and visitors. Participate in promotional activities for transportation parking and fleet programs and the Emory community.
- Communicates with customers to resolve parking transportation and fleet problems and issues. Use TPS systems and customer relations management system parking management systems access control systems transportation systems to process transactions review issues and track customer information.
Ambassador
Standard Parking
07.2019 - 03.2021
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Provided support for various departments as needed, demonstrating adaptability and commitment to teamwork within the parking setting.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Resolved conflicts between staff members and community members in diplomatic manner.
Personal Care Assistant
Right At Home
01.2020 - 01.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Security Officer
Walden Security
06.2017 - 01.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Customer Service Manager
Walmart
01.2014 - 06.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
High School Diploma -
South Atlanta
Atlanta, GA05.2014
Skills
- Zendesk Suite (experienced)
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Deadline Management
- Help Desk Experience
- Internal Communications
- Team motivation
- Product and service knowledge
- Customer Relations
- Maintaining Order
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
Basic Life Support (BLS) CPR First Aid Course
Languages
English
Native or Bilingual
Timeline
Personal Care Assistant
Right At Home
01.2020 - 01.2021
Ambassador
Standard Parking
07.2019 - 03.2021
Coordinator
Emory
01.2019 - Current
Security Officer
Walden Security
06.2017 - 01.2019
Customer Service Manager
Walmart
01.2014 - 06.2017
High School Diploma -
South Atlanta
Basic Life Support (BLS) CPR First Aid Course
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