Jalisa Ebert
Summary
Organized Clinical Coordinator with excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at admitting patients, managing patient services, providing thorough reports and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
BluePearl Veterinary Partners
02.2025 - Current
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Contributed to team meetings with suggestions for service improvements.
Clinical Admissions Associate
Action Behavior Centers
09.2023 - Current
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Answered phones, called prospects and handled initial email contacts for applicants to ABA program.
- Resolved complex admission cases by collaborating with supervisors and providing well-justified recommendations leading to appropriate outcomes.
- Provided exceptional customer service to both applicants and their families, addressing concerns promptly and professionally.
- Maintained detailed records of all applicant data, ensuring accuracy and confidentiality at all times.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Brainstormed and implemented creative event concepts and themes.
- Enhanced the overall reputation of the organization by maintaining a high standard of excellence in service delivery and client satisfaction.
- Established rapport with clients, fostering trust in therapeutic relationships while maintaining professional boundaries.
- Collaborated with other healthcare professionals to coordinate care plans and implement continuity of care.
Clinical Care Coordinator
Connect Hearing
03.2023 - 10.2023
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Organized systems for tracking patient records to improve ease of retrieval.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Entered data into electronic medical records and manipulated data to coordinate both patient and provider schedules in multiple computer systems.
- Notified patients and providers of impending schedules, changes in schedules and pertinent preparation for tests and exams through face-to-face, telephone and electronic means.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Patient Care Coordinator
Stone Oak Speech And Language Center
07.2019 - 03.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Claims Specialist
United Healthcare
01.2018 - 07.2019
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Evaluated and settled complex insurance claims in strict timeframes.
- Checked documentation for accuracy and validity on updated systems.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Maintained confidentiality of patient finances, records, and health statuses.
- Processed and recorded new policies and claims.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Utilization Review Specialist
Optima Health Community Care
03.2016 - 01.2018
- Submitted cases for criteria failures and helped facilitate resolutions and approvals.
- Obtained authorizations from multiple insurance carriers for various levels of care.
- Performed prior authorization review of services requiring notification.
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Education
High School Diploma -
Byron P Steele Ii High School
06.2010
Skills
- Facility Inspections
- HIPAA
- Patient Health Education
- Medical Terminology
- Patient Records Administration
- Clinical Inventory Control
- Insurance Claims Processing
- Case Management
- Utilization Management
- Scheduling
- Insurance Practices
- Organizing Staff Schedules
- Office Support
Timeline
Patient Care Coordinator
BluePearl Veterinary Partners
02.2025 - Current
Clinical Admissions Associate
Action Behavior Centers
09.2023 - Current
Clinical Care Coordinator
Connect Hearing
03.2023 - 10.2023
Patient Care Coordinator
Stone Oak Speech And Language Center
07.2019 - 03.2023
Claims Specialist
United Healthcare
01.2018 - 07.2019
Utilization Review Specialist
Optima Health Community Care
03.2016 - 01.2018
High School Diploma -
Byron P Steele Ii High School
Similar Profiles
Ellen LaraEllen Lara
Veterinary Technician at BluePearl Veterinary PartnersVeterinary Technician at BluePearl Veterinary Partners
Armelina KolenovicArmelina Kolenovic
Supervisor at BluePearl Veterinary PartnersSupervisor at BluePearl Veterinary Partners
Isabel JonesIsabel Jones
Client Service Supervisor at BluePearl Veterinary PartnersClient Service Supervisor at BluePearl Veterinary Partners
Brittany RobertsonBrittany Robertson
Patient Care Coordinator/ Patient Care Manager at Performance Health and WellnessPatient Care Coordinator/ Patient Care Manager at Performance Health and Wellness
Nkaujshua LoNkaujshua Lo
Hospital Care Coordinator/Patient Care Coordinator at Young & Polite Children's DentistryHospital Care Coordinator/Patient Care Coordinator at Young & Polite Children's Dentistry