Hi, I’m
Jalisa Felton
Binghamton,NY
Summary
Detail-oriented, self-starting Operations Manager, Customer Service Expert, and organized administrative professional with superb people skills and a solid reputation for exceptional service that is not only results driven but focused on integrity and the organizations mission. Technologically savvy and expert knowledge of procedures and workflow organization. An on-your-feet thinker with the ability to learn new programs quickly and solve common issues with ease. Goal-oriented toward meeting long-term goals through daily organization. Dedicated to excellent customer service, client satisfaction, and team communication. A dependable candidate who has been successful at managing multiple priorities with a positive can-do attitude! Always eager and willing to take on added responsibilities to meet team goals.
Overview
10
years of professional experience
Work History
Efficient And FreeKaty, USA
Efficient
Executive Administrative Assistant (Remote)
03.2022 - 06.2023
Job overview
- Responded to 50 emails and other correspondence daily to facilitate communication and enhance business processes.
- Facilitated training and onboarding for incoming office staff.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Organized and updated schedules for 5 executives.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Used software to coordinate meetings, appointments, and tasks for senior executives.
- Scheduled appointments and handled 20 calendars for senior leadership.
- Implemented updated policies and practices for organization and monitored effect.
- Coordinated and booked airfare, hotel, and ground transportation and prepared itinerary to facilitate successful trips.
- Transcribed phone messages and relayed them to appropriate personnel.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Offered assistance, collaboration, and clerical support to auditors throughout the entire review process.
- Used advanced software to prepare documents, reports, and presentations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Organized envelopes, postage, and mail correspondence for 65 staff and leadership.
EveriseHornell, NY
Customer Service Retention Specialist
02.2021 - 01.2023
Job overview
- Adhered to appropriate legal scripting when required.
- Made 15 calls daily to existing and new customers for business growth.
- Developed new strategies for customer retention activities.
- Cross-trained and provided back up for customer service managers.
- Delivered excellent customer service, resulting in consistent 89% customer satisfaction rating.
- Communicated professionally with colleagues, freelancers and clients.
- Effective liaison between customers and internal departments.
United Methodist Homes -HilltopJohnson, NY
Licensed Practical Nurse
08.2019 - 03.2021
Job overview
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Cared for wounds, provided treatments and assisted with procedures.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Comforted and counseled patients and families throughout care process.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Assisted with admissions, appointments, transfers and discharges.
- Managed appointment calendar for scans, lab tests, and evaluations.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
Binghamton Schools Binghamton, NY
Front Desk Administrative Assistant
09.2015 - 06.2020
Job overview
- Inventoried and ordered office supplies to maintain availability of products.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Handled office supply orders and inventorying.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Aided colleagues, managers and customers through regular communication and assistance.
- Documented attendance, grades and test scores to update permanent records.
- Processed student registrations and withdrawals.
- Exercised judgment within school policy guidelines to alleviate principal's workload.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed 12 calendars to strategically coordinate meetings, appointments and events.
Community Options IncBinghamton, NY
Youth Employment Specialist
08.2013 - 09.2015
Job overview
- Kept students, parents, teachers and administrators informed.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Empowered 10 students through counseling and skill-building exercises.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Taught lessons to students and faculty regarding issues such as bullying and drug abuse.
- Recognized client employment barriers and devised strategies to resolve them.
- Matched clients to open positions based on skills and work requirements.
- Prepared and analyzed reports pertaining to employee turnover, recruitment, compensation, employee relations, and unemployment.
- Provided clients with on-the-job training and employment-related support to maintain and retain employment.
- Marketed individual skills, abilities, and interests to develop potential employment opportunities and secure community employment.
- Conducted pre-screening interviews and prepared preliminary evaluations to refer best-qualified applicants to departments for selection.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Education
Liberty UniversityLynchburg, VA
Bachelor of Science from Social Work
06.2025
Skills
- Extraordinary Customer Service
- Driven
- Advanced MS Office Suite Knowledge
- Mail Management
- Outstanding written and verbal communication skills
- Self-governing
- Attention to detail
- Organization Skills
- Strong willingness to learn
- Excellent time management
- Active Listening
- Microsoft Word
- Travel Research
- Travel Arrangements
- Telephone Etiquette
- Office Supplies and Inventory
Timeline
Executive Administrative Assistant (Remote)
Efficient And Free
03.2022 - 06.2023
Customer Service Retention Specialist
Everise
02.2021 - 01.2023
Licensed Practical Nurse
United Methodist Homes -Hilltop
08.2019 - 03.2021
Front Desk Administrative Assistant
Binghamton Schools
09.2015 - 06.2020
Youth Employment Specialist
Community Options Inc
08.2013 - 09.2015
Liberty University
Bachelor of Science from Social Work