Ja'Lisa Guillory
Opelousas,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Leutinant
Saint Landry Parish Sheriff's Office
06.2018 - 04.2022
- Responded to emergency situations and provided first aid following facility guidelines.
- Resolved issues and disputes between inmates professionally and respectfully.
- Monitored and confirmed compliance with safety standards and regulations.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Commanded on-scene tactical teams during critical incidents.
- Granted or denied leave requests and scheduled coverage for shortages.
- Developed and implemented strategies to improve patrol operations.
- Structured assignments for subordinates based on current patrol priorities, special requirements and individual strengths.
- Maintained positive community relations through active communication at crime scenes and assistance with programs such as mentoring underprivileged kids and teaching at Citizen's Police Academy events.
- Guided officers through difficult situations, backing up teams onsite and advising on strategic decisions.
- Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
Police Detective
Bunkie Police Department
09.2015 - 06.2018
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Marked off crime scenes and controlled access to protect evidence from tampering or loss.
- Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
- Wrote detailed reports outlining case findings for internal files and legal purposes.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Participated in court hearings to provide written reports, evidence and verbal testimonies.
- Obtained and served search warrants related to ongoing cases.
- Sent specimens to labs and ran fingerprints through databases to identify individuals of interest.
- Investigated complaints brought by members of community by conducting interviews and compiling evidence.
Qualified Mental Health Professional
LARC
04.2014 - 03.2015
- Documented client progress in confidential files.
- Provided clients with recommendations to community resources.
- Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
- Performed client assessments and developed treatment plans.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Observed and monitored client behavior and responses to treatment.
- Encouraged patients to discuss experiences in group and individual settings.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Self-motivated, with a strong sense of personal responsibility.
Service Coordinator Supervisor
Magnolia's Home Care
09.2011 - 04.2014
- Developed and implemented quality control and assurance procedures for service projects to deliver high standards of work on client projects.
- Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
- Developed and implemented training programs for service personnel to improve individual capabilities and enhance team performance.
- Developed and implemented training programs for staff.
Life Insurance Agent
Union National Life Insurance
10.2012 - 09.2013
- Maintained high standards of customer service by building relationships with clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Office Clerk
American Home Care Alternatives
02.2007 - 09.2011
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming business and client requests for information.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Education
Post Certified Officer
ALETA
Lafayette, LA07.2016
Bachelor of Arts - Criminal Justice
University of Phoenix
Tempe, AZ12.2014
High School Diploma -
Opelousas Senior High School
Opelousas, LA05.2006
Skills
- Incident Report Creation
- Clearing Casings
- Leading Team Operations
- Fingerprint Evidence
- Controlled Tactical Operations
- Crime Solving
Certification
S.W.A.T
Timeline
Leutinant
Saint Landry Parish Sheriff's Office
06.2018 - 04.2022
Police Detective
Bunkie Police Department
09.2015 - 06.2018
Qualified Mental Health Professional
LARC
04.2014 - 03.2015
Life Insurance Agent
Union National Life Insurance
10.2012 - 09.2013
Service Coordinator Supervisor
Magnolia's Home Care
09.2011 - 04.2014
Office Clerk
American Home Care Alternatives
02.2007 - 09.2011
Post Certified Officer
ALETA
Bachelor of Arts - Criminal Justice
University of Phoenix
High School Diploma -
Opelousas Senior High School
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