Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ja'Lisa Guillory

Opelousas,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Leutinant

Saint Landry Parish Sheriff's Office
06.2018 - 04.2022
  • Responded to emergency situations and provided first aid following facility guidelines.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Monitored and confirmed compliance with safety standards and regulations.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Gathered facts from interviews of suspects, witnesses, and complainants.
  • Commanded on-scene tactical teams during critical incidents.
  • Granted or denied leave requests and scheduled coverage for shortages.
  • Developed and implemented strategies to improve patrol operations.
  • Structured assignments for subordinates based on current patrol priorities, special requirements and individual strengths.
  • Maintained positive community relations through active communication at crime scenes and assistance with programs such as mentoring underprivileged kids and teaching at Citizen's Police Academy events.
  • Guided officers through difficult situations, backing up teams onsite and advising on strategic decisions.
  • Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.

Police Detective

Bunkie Police Department
09.2015 - 06.2018
  • Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
  • Marked off crime scenes and controlled access to protect evidence from tampering or loss.
  • Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
  • Wrote detailed reports outlining case findings for internal files and legal purposes.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Gathered facts from interviews of suspects, witnesses, and complainants.
  • Participated in court hearings to provide written reports, evidence and verbal testimonies.
  • Obtained and served search warrants related to ongoing cases.
  • Sent specimens to labs and ran fingerprints through databases to identify individuals of interest.
  • Investigated complaints brought by members of community by conducting interviews and compiling evidence.

Qualified Mental Health Professional

LARC
04.2014 - 03.2015
  • Documented client progress in confidential files.
  • Provided clients with recommendations to community resources.
  • Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
  • Performed client assessments and developed treatment plans.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Observed and monitored client behavior and responses to treatment.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Self-motivated, with a strong sense of personal responsibility.

Service Coordinator Supervisor

Magnolia's Home Care
09.2011 - 04.2014
  • Developed and implemented quality control and assurance procedures for service projects to deliver high standards of work on client projects.
  • Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
  • Managed and coordinated service teams to achieve successful completion of service projects.
  • Communicated with clients and service providers to provide updates on work progress.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
  • Developed and implemented training programs for service personnel to improve individual capabilities and enhance team performance.
  • Developed and implemented training programs for staff.

Life Insurance Agent

Union National Life Insurance
10.2012 - 09.2013
  • Maintained high standards of customer service by building relationships with clients.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.

Office Clerk

American Home Care Alternatives
02.2007 - 09.2011
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled incoming business and client requests for information.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

Education

Post Certified Officer

ALETA
Lafayette, LA
07.2016

Bachelor of Arts - Criminal Justice

University of Phoenix
Tempe, AZ
12.2014

High School Diploma -

Opelousas Senior High School
Opelousas, LA
05.2006

Skills

  • Incident Report Creation
  • Clearing Casings
  • Leading Team Operations
  • Fingerprint Evidence
  • Controlled Tactical Operations
  • Crime Solving

Certification

S.W.A.T

Timeline

Leutinant

Saint Landry Parish Sheriff's Office
06.2018 - 04.2022

Police Detective

Bunkie Police Department
09.2015 - 06.2018

Qualified Mental Health Professional

LARC
04.2014 - 03.2015

Life Insurance Agent

Union National Life Insurance
10.2012 - 09.2013

Service Coordinator Supervisor

Magnolia's Home Care
09.2011 - 04.2014

Office Clerk

American Home Care Alternatives
02.2007 - 09.2011

Post Certified Officer

ALETA

Bachelor of Arts - Criminal Justice

University of Phoenix

High School Diploma -

Opelousas Senior High School
Ja'Lisa Guillory