Jalisa Harris
Forest,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Inbound Call Center Representative
CoCENTRIX
Remote
08.2023 - Current
- Accurately tracked and recorded customer interactions in CRM platform.
- Streamlined call center operations by implementing efficient processes and procedures.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Completed 60+ Inbound calls daily.
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Processed debit and credit card and electronic check payments.
- Approved and terminated customer contracts upon request.
Lead Customer Service Representative
VXI
Remote
04.2021 - 07.2023
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Streamlined processes for better service delivery, resulting in improved customer retention rates.
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Developed and implemented training programs to improve staff knowledge and skills, leading to increased productivity.
- Maintaining customer database by recording all activities, transactions, and communications with customers in CMR system.
- Communicated with customers via phone, email, and chat.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Educated patients on importance of preventive health care and insurance coverage.
Data Processor
eviCore
Remote
09.2020 - 03.2021
- Improved data accuracy by implementing quality control measures and verifying entered information.
- Enhanced operational efficiency through streamlining data entry processes and eliminating redundancies.
- Reduced manual workload by automating repetitive tasks using custom scripts and macros.
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
- Provided excellent customer service to patients and medical staff.
- Organized patient records and database to facilitate information storage and retrieval.
- Handled 100+ Inbound customers letting them know their medicare eligibility.
Customer Service Representative
Global Elite
Remote
07.2018 - 08.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Proven ability to learn quickly and adapt to new situations.
- Handled 50+ inbound calls daily.
- Scheduling Inspections for rodents and pests.
Education
High School Diploma -
Raleigh High School
Raleigh, MS05-2012
Skills
- Complaint Handling
- CRM Software
- Adaptability
- Time Management
- Performance Metrics
- Scheduling
- Microsoft Outlook
- Product Education
- Active Listening
- Telephone Etiquette
Timeline
Inbound Call Center Representative
CoCENTRIX
08.2023 - Current
Lead Customer Service Representative
VXI
04.2021 - 07.2023
Data Processor
eviCore
09.2020 - 03.2021
Customer Service Representative
Global Elite
07.2018 - 08.2020
High School Diploma -
Raleigh High School
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