Jalisa Harris

• Excellent customer service skills are crucial for providing a positive customer experience, which in turn leads to customer satisfaction, loyalty, and business growth.

• GREAT CUSTOMER SERVICE IS THE KEY TO GREAT SUCCESS which is the key to having a GREAT positive successful business.

• Transportation: Safely and punctually transporting clients to their desired destinations.

• Vehicle Maintenance: Keeping the vehicle clean, both inside and out, and ensuring it is in good working condition.

• Pre-Trip Inspections:

Conduct thorough pre-trip inspections of the motorcoach to ensure it is in safe working order.

• Post-Trip Maintenance:

Report any maintenance issues or safety concerns to the appropriate personnel.

Key Responsibilities:

• Transportation: Loading, transporting, and unloading medical equipment and supplies to regional medical facilities.

• Delivery Support: Supporting lithotripsy treatments by delivering equipment to facilities.

• Equipment Exchange: Running meets to exchange equipment with other employees at designated locations.

• Customer Service: Providing excellent customer service to medical professionals.

• Independent Work: Working independently and supporting the field team.

• Equipment Handling: Ability to push, pull, and manipulate over 50 pounds of medical equipment.

• Safe Transportation:

Operating buses and vans to transport guests and employees within the Walt Disney World Resort.

• Vehicle Maintenance:

Conducting pre-trip and post-trip vehicle inspections to ensure safety and operational readiness.

• Guest Service:

Providing a warm and friendly experience, including greeting guests, communicating safety information, and assisting with accessibility needs.

• Kept bus interiors clean and tidy to provide comfortable passenger environments.
• Completed pre- and post-trip bus inspections for safe passenger transportation.
• Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
• Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
• Performed bus driving duties while keeping student safety in mind to maintain good safety record.
• Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
• Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
• Received excellent customer reviews for friendly, punctual transport services.
• Inspected bus for any mechanical issues before departure.
• Verified cleanliness and tidiness of bus through regular cleaning.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.

• Collaborated with team members to develop best practices for consistent customer service delivery.
• Confidentiality Adhering to HIPAA regulations by protecting patient privacy and ensuring that sensitive information is handled appropriately.
• Soap records ehr.
• Phone Management Answering incoming calls, addressing inquiries, and directing calls to appropriate departments or staff.
• Billing and Insurance Assistance: Helping patients understand their bills, insurance coverage, and payment options. Assisting with the processing of insurance claims
• Registration : Completing patient registration processes, including gathering personal and insurance information
• Information Dissemination : Providing patients and visitors with information about services offered, healthcare policies, and procedures.